Unable to type password at welcome screen (several PC's)

[Guest]

We have a few computers here at the hospital that I work for that is
developing a problem when one user logs off on the welcome screen. When a
user logs off, then goes back to the welcome screen (to have a different user
log on), the user's cursor becomes frozen. The user cannot type a password at
the welcome screen and no flashing cursor or insertion point appears. We are
running XP Pro, SP2 on all machines getting this problem. The only thing that
resolves the issue as a temporary fix is to reboot the PC; however, after a
user is logged on after the reboot, then logs off, the PC will once again
experience the same issue. This has obviously become a problem that Microsoft
has not addressed because after googling it, it came up in several discussion
groups. A great forum on this topic can been seen here:
http://groups.google.fr/group/micro...read/thread/86b8c9a842050476/301dce5e7235089b

If anyone or anyone from Microsoft knows a fix for this, please pass it
along. Obviously the solution above from the group, regsrv32 shgina.dll, did
not work. Thanks!

 

[Bert Kinney]

Hi,

Go to Control Panel - User Accounts - "Change
the way users log on or off", and put check marks in both boxes.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Bert,

Both are checked already, so it can't be that problem. I know there is a lot
of users having this problem and a lot of people are thinking it has
something to do with a Windows Update. Its very weird, because if a user logs
off a different user wants to log in, 3 out of 10 times, the login page will
freeze with no cursor. Apparently, its a pretty widespread problem that
Microsoft hasn't looked into. Any other suggestions, please fire away! Thanks!

 

[Rock]

Bert,

Both are checked already, so it can't be that problem. I know there is a
lot
of users having this problem and a lot of people are thinking it has
something to do with a Windows Update. Its very weird, because if a user
logs
off a different user wants to log in, 3 out of 10 times, the login page
will
freeze with no cursor. Apparently, its a pretty widespread problem that
Microsoft hasn't looked into. Any other suggestions, please fire away!
Thanks!

Yes we started seeing posts in here about this starting last October or so.
One thing that works for some is to do a Ctrl-Alt-Del to bring up the
classic login box. Sometimes from that the user can type in their username
and password. It works for some, but not for all.

It it works for you then you could change from the Welcome Screen to the
classic login box as a work around.

I am unaware of any fixes for this issue. I have also heard the speculation
this is due to a Windows Update, but I have seen no evidence to show a
specific correlation.

 

[Guest]

Well Rock....the CTRL + ALT + DEL works just fine and will bring up the
classic logon screen; problem is that when you have multiple users on a
machine (which we do) and they have to log in, half of the employees will
never be able to remember their user name, much less their passwords. Believe
me, when it comes to this, the end users don't have the best of memories and
we are lucky enough if they can remember their passwords, much less their
user name; so that is not a good scenario in our opinions. If anyone can
think of a fix for this, we would appreciate the advice. Pretty much tried
everything at this point that I could think of; and I do agree, it probably
has something to do with a Windows Update.

 

[Rock]

Well Rock....the CTRL + ALT + DEL works just fine and will bring up the
classic logon screen; problem is that when you have multiple users on a
machine (which we do) and they have to log in, half of the employees will
never be able to remember their user name, much less their passwords.
Believe
me, when it comes to this, the end users don't have the best of memories
and
we are lucky enough if they can remember their passwords, much less their
user name; so that is not a good scenario in our opinions. If anyone can
think of a fix for this, we would appreciate the advice. Pretty much tried
everything at this point that I could think of; and I do agree, it
probably
has something to do with a Windows Update.

Then set the classic login screen as the default instead of the Welcome
Screen. The user types in their name and password.

 

[Guest]

Like I have already said Rock, our users here at the hospital have a hard
time just remembering their passwords; much less a user name, so using the
classic logon screen is not a viable option here. I guess for now, we will
just users restart their PC's in order to fix it; which is ridiculous. I
can't believe that there is no fix anywhere being the widespread issue it has
become.