Unable to Send HTML in Outlook 2003

[tortdog]

A while ago I posted a problem regarding the failure of Outlook 2003 to
accept my request for default e-mail format as HTML or Plain Text. As a
consequence, e-mail recipients get winmail.dat files (and we have to
manually format every e-mail to plain text).

I noticed today that there is no option in our Outlook 2003 to change
the formatting to HTML on the fly. Thus, I'm thinking that somehow
Outlook 2003 has lost the ability to send in HTML (which is why it is
sending things in RTF as opposed to HTML).

Any thoughts on enabling HTML ability (or how to check to see if its
been disabled)?

 

[Brian Tillman]

I noticed today that there is no option in our Outlook 2003 to change
the formatting to HTML on the fly. Thus, I'm thinking that somehow
Outlook 2003 has lost the ability to send in HTML (which is why it is
sending things in RTF as opposed to HTML).

What exactly is on the Format menu?

 

[tortdog]

Format allows for the HTML format (plain or HTML). However, when you
open the e-mail properties for a receipient in the e-mail, the only
format options it gives you are:

(i) Send using Outlook RTF
(ii) Send plain text only and
(iii) Let Outlook decide.

Shouldn't there be HTML as an option there too? People keep receiving
winmail.dat files, and I'm thinking it's because we are missing an HTML
component in Outlook 2003.

 

[Brian Tillman]

Format allows for the HTML format (plain or HTML). However, when you
open the e-mail properties for a receipient in the e-mail, the only
format options it gives you are:

(i) Send using Outlook RTF
(ii) Send plain text only and
(iii) Let Outlook decide.

Shouldn't there be HTML as an option there too?

If you select "Let Outlook decide" and then choose HTML as the default,
people shouldn't be receiving winmail.dat files. Those are usually
artifacts of Rich Text.