Unable to send e-mails

[mvp]

Hi !
I am not able to send an e-mail using Hotmail with IE 6
version on XP. I also can't use the tab tools. Does
Anybody know the problem? I can't use spell check, rich
text editor as well. Please let me know ASAP.
Thanks
...mvp

 

[PA Bear]

Repost from this newsgroup:

<paste>
Some other users of New Hotmail, using both desktops and laptops, IE and OE,
have been having these problems since the new format was introduced on 01
Dec-03. Some users are seeing Hotmail messages arrive with blank message
bodies.

Hotmail is a secure site, requiring that your computer be able to negotiate
SSL protocols when logging in, so any of these third-party applications may
be interfering (as well as hijackware): anti-virus, firewall, anti-spam
tools, "system" tools (NSW, NIS, anything by McAfee). The best approach
would be to disable all of them and, assuming Hotmail then works properly,
re-enable each application in turn, by itself with no others running, to see
which one or which combination is causing the problem. If the machines are
on a network, that's another area to consider when troubleshooting.

Some resources:

Troubleshooting Secure Sites
http://support.microsoft.com/?kbid=813444
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

Page cannot be displayed errors
http://www.mvps.org/inetexplorer/answers.htm#dns

Make absolutely certain each machine is fully up-to-date at Windows Update
(and with virus definitions) and that the 5.6 Scripting Engine has been
reinstalled:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp.

If WinXP, look into the Java vs. Java VM situation ("Breaking up is so very
hard to do."): http://www.mvps.org/inetexplorer/answers_9.htm
</paste>

Also check your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You must seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. HijackThis (http://www.merijn.org/files/hijackthis.zip; [new
URL] ) is the preferred tool to use these days. It will help to both
identify and remove any hijackware/spyware. **Post your files to
http://forums.spywareinfo.com/ for expert analysis, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.

I'm monitoring WinXP General, IE6 Browser, OE6 and MSN Discussion newsgroups
for posts about these and similar problems with New Hotmail. The number of
reported problems have decreased dramatically since mid-December.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/

 

[Guest]

PA Bear -- I'm having this same problem on my computer. However, my daughter's computer doesn't have the problem. The 2 computers are set up on a wireless home network. I also don't have the problem with my Hotmail account on my computer at work. I've tried the suggestion of refreshing the Compose page but that didn't work. I've followed the information you posted and still cannot send mail or use any of the functions on the "Tools" drop-down. I've reinstalled 5.6 Scripting Engine, reinstalled IE, run SpyBot and McAfee VirusScan. The virus scan did detect and clean/delete 13 occurrences of viruses/trojans. Can this be part of the problem? What do I do next?

 

[PA Bear]

Without including previous message in your reply, I have no idea what "this
same problem" is.

Please see http://www.dts-l.org/goodpost.htm and beginyour own thread with a
new post.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Sorry...This is the problem I was referring to in my posting yesterday
Thanks

----- PA Bear wrote: ----

Repost from this newsgroup

<paste
Some other users of New Hotmail, using both desktops and laptops, IE and OE
have been having these problems since the new format was introduced on 0
Dec-03. Some users are seeing Hotmail messages arrive with blank messag
bodies

Hotmail is a secure site, requiring that your computer be able to negotiat
SSL protocols when logging in, so any of these third-party applications ma
be interfering (as well as hijackware): anti-virus, firewall, anti-spa
tools, "system" tools (NSW, NIS, anything by McAfee). The best approac
would be to disable all of them and, assuming Hotmail then works properly
re-enable each application in turn, by itself with no others running, to se
which one or which combination is causing the problem. If the machines ar
on a network, that's another area to consider when troubleshooting

Some resources

Troubleshooting Secure Site
http://support.microsoft.com/?kbid=81344
http://www.mvps.org/inetexplorer/answers2.htm#secure_site

Page cannot be displayed error
http://www.mvps.org/inetexplorer/answers.htm#dn

Make absolutely certain each machine is fully up-to-date at Windows Updat
(and with virus definitions) and that the 5.6 Scripting Engine has bee
reinstalled
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

If WinXP, look into the Java vs. Java VM situation ("Breaking up is so ver
hard to do."): http://www.mvps.org/inetexplorer/answers_9.ht
</paste

Also check your system for "hijackware"

Dealing with Hijackwar
http://mvps.org/winhelp2002/unwanted.ht
http://www.mvps.org/inetexplorer/Darnit.htm#tshoo
http://aumha.org/a/parasite.ht

You must seek updates for Ad-Aware, Spybot, etc., before each and ever
use, even "right out of the box". But even then, they can't catc
everything. HijackThis (http://www.merijn.org/files/hijackthis.zip; [ne
URL] ) is the preferred tool to use these days. It will help to bot
identify and remove any hijackware/spyware. **Post your files t
http://forums.spywareinfo.com/ for expert analysis, not here.*

Also update your virus definitions and then run a full system scan. Fro
now on, do both daily

I'm monitoring WinXP General, IE6 Browser, OE6 and MSN Discussion newsgroup
for posts about these and similar problems with New Hotmail. The number o
reported problems have decreased dramatically since mid-December
--
HTH...Please post back to this threa

~Robear Dyer (aka PA Bear
MS MVP-Windows (IE/OE), AH-VSO

Protect Your P
http://www.microsoft.com/security/protect

mvp wrote

 

[PA Bear]

Again post *your* problem, per http://www.dts-l.org/goodpost.htm.

Include all of this message in your reply.
--
~PA Bear

Sorry...This is the problem I was referring to in my posting yesterday.
Thanks.

----- PA Bear wrote: -----

Repost from this newsgroup:

<paste>
Some other users of New Hotmail, using both desktops and laptops, IE
and OE, have been having these problems since the new format was
introduced on 01 Dec-03. Some users are seeing Hotmail messages
arrive with blank message bodies.

Hotmail is a secure site, requiring that your computer be able to
negotiate SSL protocols when logging in, so any of these third-party
applications may be interfering (as well as hijackware): anti-virus,
firewall, anti-spam tools, "system" tools (NSW, NIS, anything by
McAfee). The best approach would be to disable all of them and,
assuming Hotmail then works properly, re-enable each application in
turn, by itself with no others running, to see which one or which
combination is causing the problem. If the machines are on a
network, that's another area to consider when troubleshooting.

Some resources:

Troubleshooting Secure Sites
http://support.microsoft.com/?kbid=813444
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites

Page cannot be displayed errors
http://www.mvps.org/inetexplorer/answers.htm#dns

Make absolutely certain each machine is fully up-to-date at Windows
Update (and with virus definitions) and that the 5.6 Scripting
Engine has been reinstalled:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp.

If WinXP, look into the Java vs. Java VM situation ("Breaking up is
so very hard to do."): http://www.mvps.org/inetexplorer/answers_9.htm
</paste>

Also check your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You must seek updates for Ad-Aware, Spybot, etc., before each and
every use, even "right out of the box". But even then, they can't
catch everything. HijackThis
(http://www.merijn.org/files/hijackthis.zip; [new URL] ) is the
preferred tool to use these days. It will help to both identify and
remove any hijackware/spyware. **Post your files to
http://forums.spywareinfo.com/ for expert analysis, not here.**

Also update your virus definitions and then run a full system scan.
From now on, do both daily.

I'm monitoring WinXP General, IE6 Browser, OE6 and MSN Discussion
newsgroups for posts about these and similar problems with New
Hotmail. The number of reported problems have decreased
dramatically since mid-December. --
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/

Hi !
I am not able to send an e-mail using Hotmail with IE 6
version on XP. I also can't use the tab tools. Does
Anybody know the problem? I can't use spell check, rich
text editor as well. Please let me know ASAP.
Thanks
..mvp

 

[Guest]

PA Bear -- I'm having this same problem on my computer. The error I get is 'g_state.bgColor' is null or not an object. However, my daughter's computer doesn't have the problem. The 2 computers are set up on a wireless home network. I also don't have the problem with my Hotmail account on my computer at work. I've tried the suggestion of refreshing the Compose page but that didn't work. I've followed the information you posted and still cannot send mail or use any of the functions on the "Tools" drop-down. I've reinstalled 5.6 Scripting Engine, reinstalled IE, run SpyBot and McAfee VirusScan. The virus scan did detect and clean/delete 13 occurrences of viruses/trojans. Can this be part of the problem? What do I do next


----- PA Bear wrote: ----

Again post *your* problem, per http://www.dts-l.org/goodpost.htm

Include all of this message in your reply
--
~PA Bea

auntiepmd wrote

Sorry...This is the problem I was referring to in my posting yesterday
Thanks

----- PA Bear wrote: ----
Repost from this newsgroup
<paste>> Some other users of New Hotmail, using both desktops and laptops, I

and OE, have been having these problems since the new format wa
introduced on 01 Dec-03. Some users are seeing Hotmail message
arrive with blank message bodies

Hotmail is a secure site, requiring that your computer be able t

negotiate SSL protocols when logging in, so any of these third-part
applications may be interfering (as well as hijackware): anti-virus
firewall, anti-spam tools, "system" tools (NSW, NIS, anything b
McAfee). The best approach would be to disable all of them and
assuming Hotmail then works properly, re-enable each application i
turn, by itself with no others running, to see which one or whic
combination is causing the problem. If the machines are on
network, that's another area to consider when troubleshooting

Some resources
Troubleshooting Secure Site http://support.microsoft.com/?kbid=81344
http://www.mvps.org/inetexplorer/answers2.htm#secure_site
Page cannot be displayed error http://www.mvps.org/inetexplorer/answers.htm#dn
Make absolutely certain each machine is fully up-to-date at Window

Update (and with virus definitions) and that the 5.6 Scriptin
Engine has been reinstalled
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

If WinXP, look into the Java vs. Java VM situation ("Breaking up i

so very hard to do."): http://www.mvps.org/inetexplorer/answers_9.ht

Dealing with Hijackwar http://mvps.org/winhelp2002/unwanted.ht
http://www.mvps.org/inetexplorer/Darnit.htm#tshoo
http://aumha.org/a/parasite.ht
You must seek updates for Ad-Aware, Spybot, etc., before each an

every use, even "right out of the box". But even then, they can'
catch everything. HijackThi
(http://www.merijn.org/files/hijackthis.zip; [new URL] ) is th
preferred tool to use these days. It will help to both identify an
remove any hijackware/spyware. **Post your files t
http://forums.spywareinfo.com/ for expert analysis, not here.*

Also update your virus definitions and then run a full system scan From now on, do both daily
I'm monitoring WinXP General, IE6 Browser, OE6 and MSN Discussio

newsgroups for posts about these and similar problems with Ne
Hotmail. The number of reported problems have decrease
dramatically since mid-December. -
HTH...Please post back to this threa

~Robear Dyer (aka PA Bear

MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC http://www.microsoft.com/security/protect/
mvp wrote:
Hi !
I am not able to send an e-mail using Hotmail with IE 6
version on XP. I also can't use the tab tools. Does
Anybody know the problem? I can't use spell check, rich
text editor as well. Please let me know ASAP.
Thanks
..mvp

 

[PA Bear]

You are not alone:

http://forums.theideaweb.com/printthread.php?threadid=5271

It appears to be a Javascript error. Try disabling VirusScan. If no joy,
see the above discussion.

McAfee products have always wreaked havoc in OE. I strongly urge you to
uninstall it and get another, less-troublesome anti-virus application (e.g.,
http://www.grisoft.com/us/us_index.php).

Please post future OE6 problems to


news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

 

[georgeotc]

Same issues going on here as well. Has started ever
since hotmail was changed to the new format. the rich
text editor will not load and causes the compose message
to fail. I've had to send out emails from outlook
instead for the time being. I run xp pro with ie6 and
all is updated as far as i know.

-----Original Message-----
PA Bear -- I'm having this same problem on my computer.

However, my daughter's computer doesn't have the
problem. The 2 computers are set up on a wireless home
network. I also don't have the problem with my Hotmail
account on my computer at work. I've tried the
suggestion of refreshing the Compose page but that didn't
work. I've followed the information you posted and still
cannot send mail or use any of the functions on
the "Tools" drop-down. I've reinstalled 5.6 Scripting
Engine, reinstalled IE, run SpyBot and McAfee VirusScan.
The virus scan did detect and clean/delete 13 occurrences
of viruses/trojans. Can this be part of the problem?
What do I do next?