Unable to remove folders

[Ron Hinds]

My boss has a Toshiba laptop with XP Pro installed. I tried to install
Office 2003 on it for him but something went wrong during the attempt to
install SP1. I got a message I installing SP1 - Can't find SKU001.cab. Said
file was nowhere to be found on the install disks. So every time he started
his computer, a dialog box would come up saying Installer is Configuring
Office 2003 or something similar. Click Cancel, repeat this four or fuive
more times, and all would be well until *something* would trigger it again,
or until the next restart. So I finally took another copy of Office 2003 and
installed it. By now, SP2 was out so after installing I went to install SP2
and I get the same odd message I got installing SP1 the first time - Can't
find SKU001.cab. Said file was nowhere to be found on the install disks. A
search for SKU001* turned up an SKU001.xml file. Then I looked on his C:
drive and found 3 folders with those impossibly long names like
fut05t7788sdkjnf98774hd89900gfh3gd8f on the root of C:. I tried to delete
them but they tell me Access denied to folder SP1. Each one has a folder
named SP1 whihc appears to be empty. I rebooted in safe mode, logged in as
Administrator and I get the same message.

 

[Brian A.]

My boss has a Toshiba laptop with XP Pro installed. I tried to install Office 2003
on it for him but something went wrong during the attempt to install SP1. I got a
message I installing SP1 - Can't find SKU001.cab. Said file was nowhere to be found
on the install disks. So every time he started his computer, a dialog box would
come up saying Installer is Configuring Office 2003 or something similar. Click
Cancel, repeat this four or fuive more times, and all would be well until
*something* would trigger it again, or until the next restart. So I finally took
another copy of Office 2003 and installed it. By now, SP2 was out so after
installing I went to install SP2 and I get the same odd message I got installing
SP1 the first time - Can't find SKU001.cab. Said file was nowhere to be found on
the install disks. A search for SKU001* turned up an SKU001.xml file. Then I looked
on his C: drive and found 3 folders with those impossibly long names like
fut05t7788sdkjnf98774hd89900gfh3gd8f on the root of C:. I tried to delete them but
they tell me Access denied to folder SP1. Each one has a folder named SP1 whihc
appears to be empty. I rebooted in safe mode, logged in as Administrator and I get
the same message.

You may be able to remove/delete them at a cmd prompt if you are 100% sure they are
not needed.
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/cmd.mspx?mfr=true

If you want to clean up after an Office 2003 install/uninstall if any remnants are
left, try using the Windows Installer Cleanup Utility:
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
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