Thanks Ramesh
I'll get in touch with HP as the Help function is customised by them.
Martin
The REG export looks OK. Two other possibilities:
1/ Wrong AppPaths set for Helpctr.exe
2/ Customized version of Help {need to contact HP for that}
-----------------------------------------------------------
From :
http://www.mvps.org/sramesh2k/startmenuhelp.htm
See if the registry key exist:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE]
@="C:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\HelpCtr.exe"
"PATH"="C:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\"
And, what happens if you run the Helpctr.exe from the folder? In the latter
case (2), nothing much can be done AFAIK, except inquiring if there is a
patch from HP.
--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k
AumHa VSOP:
http://www.aumha.org
Hi Ramesh
Thanks for the reply.
Wasn't sure whether to post to this group as the dialog box was titled
'Internet Explorer' so assumed it was IE6.0 related !
Here's the reg key dump as requested:
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,2
5,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,32,00,34,\
00,00,00
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer
32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,2
5,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Apartment"
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\Ini
tPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\Cont
extMenuHandlers]
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\Cont
extMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayC
hangeDefaultMenu]
@=""
[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000
----------------------------------------------------------------------------
------------------------------------------------------
Hope this helps ? suspect it's the 'InitPropertBag' key ?
THX
MG
----------------------------------------------------------------------------
------------------------------------------------------
OEMs usually customize the Start Menu links (especially the Help and Support
URLs). Post the registry export of this key and it's sub-keys.
HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}
To export the key, open Regedit.exe and navigate to the above location. Use
the File, Export option and save as a REG file. Edit the REG file with
notepad and post the contents here.
BTW, this is a XP issue, not related to IE.
--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k
AumHa VSOP:
http://www.aumha.org
Hi
Anybody kow how to solve a problem I'm having with Internet Explorer 6.0?
When I open the [Help and Support Center] option from the Start menu, the
following dialog box appears:
---------------------------------
¦ Internet Explorer ¦
---------------------------------
Error in initContentUpdate:-Unable to open registry key
"HKLM\SOFTWARE\Motive\ModelNumber" for reading.
----------------------------------------------------------------------------
---
I've checked the registry and the key doesn't exist.
Also, I recently installed Windows XP Professional Upgrade on top of Windows
XP Home edition. Could this be the problem ?
My home computer specification:
Hewlett Packard Pavilion T580.uk
AMD Athlon 64 3200+ processor
1GB RAM
240GB HDD
Nvidia GeForce FX5500 AGP graphics (256MB)
Any help appreciated.
TIA
MG
