unable to open pdf banking statement

  • Thread starter Thread starter Paul1
  • Start date Start date
P

Paul1

Reader has been uninstalled and re-installed. All other pdf files ok. Key
bank pdf online statements will not download into browser or into new window.
IE notice staes that IE cannot open accounts.controller.key.com.
Key Bank tech support no help. Any suggestions?
 
Hi Paul1,

Which version of the reader do you have? Most financial institutions will
expect you to have the latest version in order to be able to download and
read their statements. Download the latest directly from Adobe.
Dwarf

http://www.adobe.com/
 
Hi, Paul.

Which version of Vista (probably doesn't matter, but it might)? Which
version of Adobe Reader (probably DOES matter)?

What is the exact text of the error message?

Key Bank tech support was "no help"? What did they actually say?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64)
 
I have the latest version of reader, 8.1.1. the exact error message is "IE
cannot download Controller from accounts.key.com. IE was not able to open
this Internet site. The requested site is either unavailble or cannot be
found. Please try again later." The settings on Reader are correct (per Key
Bank to download the pdf statement). No problems on my XP computers.
 
addendum: I have Vista Home Premium

R. C. White said:
Hi, Paul.

Which version of Vista (probably doesn't matter, but it might)? Which
version of Adobe Reader (probably DOES matter)?

What is the exact text of the error message?

Key Bank tech support was "no help"? What did they actually say?

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64)
Click to expand...
 
IE message states that this interface is not supported

Richard G. Harper said:
I'd suggest this is a problem with the banks' Web site, not your PC. What
happens if you try to right-click the link and do a "Save As" instead of
opening the PDF file?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


Paul1 said:
Reader has been uninstalled and re-installed. All other pdf files ok.
Key
bank pdf online statements will not download into browser or into new
window.
IE notice staes that IE cannot open accounts.controller.key.com.
Key Bank tech support no help. Any suggestions?
Click to expand...
Click to expand...
 
Check Internet Properties / advanced / "Do not save encrypted pages to
disk."
Make sure this box is NOT checked.
 
I can get it to work by unchecking the box in IE before I download if I also
uncheck it in Reader internet settings just before I open the pdf but it will
not stay unchecked and I seem to have to play around with those settings
before it will open and then that setting is checked again.
 
Here is how I get it to work,
I can get it to work by unchecking the box in IE before I download if I also
uncheck it in Reader internet settings just before I open the pdf but it will
not stay unchecked and I seem to have to play around with those settings
before it will open and then that setting is checked again.

1.Get to statement page
2.Open Reader internet settings, advanced, uncheck do not save encrypted
files to disk
3.Close Reader after applying settings
4.Open IE internet explorer internet settings on the statement page and
uncheck do not save encrypted files to disk
Right click on the PDF statement to open in new tab
 
It sounds as if you are doing the same thing twice. Opening Internet
Advanced settings from within Acrobat and from within IE. I think your issue
is the fact that the setting will not stick. Look at the "Security" tab in
Internet Properties and note your security level. Play around with that. Try
"Medium high" if you are currently on "High". (I'm guessing)
 
Can't seem to make that setting stick.

DanR said:
It sounds as if you are doing the same thing twice. Opening Internet
Advanced settings from within Acrobat and from within IE. I think your issue
is the fact that the setting will not stick. Look at the "Security" tab in
Internet Properties and note your security level. Play around with that. Try
"Medium high" if you are currently on "High". (I'm guessing)
Click to expand...
 

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