Unable to open Network Connections

[Joe]

Hi,

Have a windows 2000 server with sp4 on which I am unable to open 'Network
and Dial-up Connections'

Also, although the server is working fine as a file server, and is able to
ping internet addresses, it is unable to browse the internet.

Applications, such as McAfee that require downloads are unable to connect to
their download servers.

Virus scans come up negative, so what maybe causing this?

Thanks,
Joe

 

[Torgeir Bakken \(MVP\)]

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.


Regards,
Torgeir

 

[Joe]

Hi Torgeir,

It sure does.

There is APC PowerChute Business Edition Version 6.2.2.103 installed on the
server.

I'll uninstall.

Thanks,
Joe