Unable to Load Outlook

[hrbsh97]

This morning when I attempted to load Outlook .. it gave a brief flash and I
saw it as if it were loading and then I got the following error:

Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. Errors have been detected in the file
C:\Documents and Settings\Brenda\Loca lSettings\Application
Data\Microsoft\Outlook\Outlook.pst. Quit Outlook and all mail-enabled
applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose
and repair errors in the file. For more information about the Inbox repair
tool, see Help.

Have I lost all my mail, calendar, contacts, etc.?? .. I am trying to keep
positive.

Would appreciate any and all help.

Brenda

 

[Milly Staples [MVP - Outlook]]

And what happened when you ran scanpst.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, hrbsh97 asked:

| This morning when I attempted to load Outlook .. it gave a brief
| flash and I saw it as if it were loading and then I got the following
| error:
|
| Cannot start Microsoft Office Outlook. Cannot open the Outlook
| window. The set of folders cannot be opened. Errors have been
| detected in the file C:\Documents and Settings\Brenda\Loca
| lSettings\Application Data\Microsoft\Outlook\Outlook.pst. Quit
| Outlook and all mail-enabled applications, and then use the Inbox
| repair tool (Scanpst.exe) to diagnose and repair errors in the file.
| For more information about the Inbox repair tool, see Help.
|
| Have I lost all my mail, calendar, contacts, etc.?? .. I am trying to
| keep positive.
|
| Would appreciate any and all help.
|
| Brenda

 

[hrbsh97]

Milly,

I am still scratching my head & near tears .. unfortunately Outlook never
fully loads .. I click on the icon to execute and it briefly flashes (I see
it as if it were loading) .. then it goes away so I am not able to run
scanpst.exe .. also, this is Outlook 2007. Is there a way to back off my
folders so I won't lose my email, calendar, contacts??

Thanks for answering ..

Brenda

 

[DL]

You cannot run scanpst.exe whilst Outlook is running, nor is it a tool
accessible within outlook.
Search to include hidden for scanpst.exe, then run it against your data
file, typically named outlook.pst
To backup outlook data simply locate the *.pst files (with outlook closed)
and copy them to another location, eg Documents

Milly,

I am still scratching my head & near tears .. unfortunately Outlook never
fully loads .. I click on the icon to execute and it briefly flashes (I
see
it as if it were loading) .. then it goes away so I am not able to run
scanpst.exe .. also, this is Outlook 2007. Is there a way to back off my
folders so I won't lose my email, calendar, contacts??

Thanks for answering ..

Brenda

And what happened when you ran scanpst.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, hrbsh97 asked:

| This morning when I attempted to load Outlook .. it gave a brief
| flash and I saw it as if it were loading and then I got the following
| error:
|
| Cannot start Microsoft Office Outlook. Cannot open the Outlook
| window. The set of folders cannot be opened. Errors have been
| detected in the file C:\Documents and Settings\Brenda\Loca
| lSettings\Application Data\Microsoft\Outlook\Outlook.pst. Quit
| Outlook and all mail-enabled applications, and then use the Inbox
| repair tool (Scanpst.exe) to diagnose and repair errors in the file.
| For more information about the Inbox repair tool, see Help.
|
| Have I lost all my mail, calendar, contacts, etc.?? .. I am trying to
| keep positive.
|
| Would appreciate any and all help.
|
| Brenda

 

[hrbsh97]

Milly & DL .. thanks .. I have to try to locate scanpst.exe .. I thought it
was something I had to load within Outlook .. thanks for clarifying that
...

Is there a chance I haven't lost my data??

Thanks,

Brenda

You cannot run scanpst.exe whilst Outlook is running, nor is it a tool
accessible within outlook.
Search to include hidden for scanpst.exe, then run it against your data
file, typically named outlook.pst
To backup outlook data simply locate the *.pst files (with outlook closed)
and copy them to another location, eg Documents

Milly,

I am still scratching my head & near tears .. unfortunately Outlook never
fully loads .. I click on the icon to execute and it briefly flashes (I
see
it as if it were loading) .. then it goes away so I am not able to run
scanpst.exe .. also, this is Outlook 2007. Is there a way to back off my
folders so I won't lose my email, calendar, contacts??

Thanks for answering ..

Brenda

And what happened when you ran scanpst.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, hrbsh97 asked:

| This morning when I attempted to load Outlook .. it gave a brief
| flash and I saw it as if it were loading and then I got the following
| error:
|
| Cannot start Microsoft Office Outlook. Cannot open the Outlook
| window. The set of folders cannot be opened. Errors have been
| detected in the file C:\Documents and Settings\Brenda\Loca
| lSettings\Application Data\Microsoft\Outlook\Outlook.pst. Quit
| Outlook and all mail-enabled applications, and then use the Inbox
| repair tool (Scanpst.exe) to diagnose and repair errors in the file.
| For more information about the Inbox repair tool, see Help.
|
| Have I lost all my mail, calendar, contacts, etc.?? .. I am trying to
| keep positive.
|
| Would appreciate any and all help.
|
| Brenda

 

[VanguardLH]

This morning when I attempted to load Outlook .. it gave a brief flash and I
saw it as if it were loading and then I got the following error:

Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. Errors have been detected in the file
C:\Documents and Settings\Brenda\Loca lSettings\Application
Data\Microsoft\Outlook\Outlook.pst. Quit Outlook and all mail-enabled
applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose
and repair errors in the file. For more information about the Inbox repair
tool, see Help.

Outlook. Okay, but WHICH version of Outlook?
How big is your .pst file?

Tried starting Outlook in its safe mode ("outlook.exe /safe")?

 

[DL]

Depends what the repair tool finds/corrects.
MS has a free backup addin available on MS Outlook site
Data should allways be backed up

Milly & DL .. thanks .. I have to try to locate scanpst.exe .. I thought
it
was something I had to load within Outlook .. thanks for clarifying that

..

Is there a chance I haven't lost my data??

Thanks,

Brenda

You cannot run scanpst.exe whilst Outlook is running, nor is it a tool
accessible within outlook.
Search to include hidden for scanpst.exe, then run it against your data
file, typically named outlook.pst
To backup outlook data simply locate the *.pst files (with outlook
closed)
and copy them to another location, eg Documents

Milly,

I am still scratching my head & near tears .. unfortunately Outlook
never
fully loads .. I click on the icon to execute and it briefly flashes (I
see
it as if it were loading) .. then it goes away so I am not able to run
scanpst.exe .. also, this is Outlook 2007. Is there a way to back off
my
folders so I won't lose my email, calendar, contacts??

Thanks for answering ..

Brenda

:

And what happened when you ran scanpst.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, hrbsh97 asked:

| This morning when I attempted to load Outlook .. it gave a brief
| flash and I saw it as if it were loading and then I got the
following
| error:
|
| Cannot start Microsoft Office Outlook. Cannot open the Outlook
| window. The set of folders cannot be opened. Errors have been
| detected in the file C:\Documents and Settings\Brenda\Loca
| lSettings\Application Data\Microsoft\Outlook\Outlook.pst. Quit
| Outlook and all mail-enabled applications, and then use the Inbox
| repair tool (Scanpst.exe) to diagnose and repair errors in the file.
| For more information about the Inbox repair tool, see Help.
|
| Have I lost all my mail, calendar, contacts, etc.?? .. I am trying
to
| keep positive.
|
| Would appreciate any and all help.
|
| Brenda

 

[hrbsh97]

Milly & DL ..

Many thanks for helping me fix my Microsoft Outlook 2007!! .. I am thrilled.
I now have one more question .. now that I have recovered my email and all
is well .. how do I save a copy to a disk? .. how do I back it up?

Thanks again!

Brenda

 

[hrbsh97]

My outlook.pst file is nearly 2gb .. is it possible to back that off to an
external hard drive?

Thanks!

Brenda

 

[DL]

answered in my previous post

 

[DL]

Then if your version is pre 2003, or you are using 2003 but upgraded from an
earlier version and are still using the old version pst, you have reached
the size limitation.
See here http://support.microsoft.com/?kbid=296088

Unless scanpst.exe can repair, then you open outlook and immediately Archive
a significant amount of mail, then Comapact. You will lose data usesing the
tool