Unable to install Office Service pack 2

[Fishb8]

Did the update "High Priority" and downloaded, Office 2003 Service Pack 2.
However when I come to install, I get the error message
"Updates were unable to be successfully installed"
Can I delete the downloads and start again or how do I install them?

 

[Guest]

Fishb8 -

you could go here -
http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&DisplayLang=en
and download the whole thing to your desktop and install it from there. It
worked for me that way after a couple of failed auto installs.

- Gail

 

[S.Sengupta]

Post your problem here:-
news://msnews.microsoft.com/microsoft.public.office.misc

regards,
ssg MS-MVP

 

[TaurArian [MVP]]

http://support.microsoft.com/kb/884290/
How to troubleshoot an update installation by using log files in Office 2003

Could be related to the Windows Installer:
For more information, see http://support.microsoft.com/kb/906323

Also if Office Setup cannot locate the installation source because it's either
corrupted or deleted, you might be able to install the update using the full download
http://www.microsoft.com/downloads/...97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en.

 

[Rock]

Did the update "High Priority" and downloaded, Office 2003 Service Pack 2.
However when I come to install, I get the error message
"Updates were unable to be successfully installed"
Can I delete the downloads and start again or how do I install them?

Try posting your question to the office update newsgroup:
news://msnews.microsoft.com/microsoft.public.officeupdate

 

[Les Herrman]

Did the update "High Priority" and downloaded, Office 2003 Service Pack 2.
However when I come to install, I get the error message
"Updates were unable to be successfully installed"
Can I delete the downloads and start again or how do I install them?

Check in Admin tools/services and make sure that the "Office Source
Engine" service is set to either manual or automatic and not disabled.
If this service is disabled, office updates will not install.

 

[Fishb8]

Thanks for the help. Tried below and on Auto. Tried downloading and
re-installing manually - no joy.
Been to news://msnews.microsoft.com/microsoft.public.officeupdate
and see lots of other problems similar to mine. Think I'll just wait until
MS gets it sorted.
Thanks
Roy

 

[Les Herrman]

After switching the service to manual or auto did you start it? If it
was stopped, switching it does not start it. You need to Start it and
make sure it is running.

I have had this same problem as you a few times before and each time
it was simply this service not being running that was causing the
problem.

 

[Fishb8]

Hi Les - It was already set to manual, right from the start. I merely
changed it to auto. There seems to be hundreds of other Office 2003 users
with exactly the same problem so I'm sure there'll be a MS fix coming out
Thanks Roy