Unable to get clean reload OL 2002

[keeferone]

Unable to connect to mail servers in O/L 2002, but can connect in O /L
Express. ISP is FIOS- Verizon. OS=WinXP
Removed and reloaded Office XP but same problems persist, after shutdown.
Additionally, reload finds old pst file (not a problem but a symptom?
Error message=user ID password not recog

Appreciate help.

Dave

 

[Francine Otterson [MVP - Outlook]]

Dave, are you trying to connect to and Exchange server or POP account. If a
POP account double check your account setup to make sure the information is
accurate. Also if POP account there may be an additional charge to pull the
information into Outlook.

If this is an exchange server then you would need to talk to your Exchange
admin or IT department to verify your account information.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook

 

[keeferone]

Thanks for quick reply Francine,

Using POP account, and have reentered the settings to confirm, additionally
can successfully get the mail in Express with same settings.
Additional charge?? Don't understand.
This problem has just occurred after long use of Outlook; years not days.
Again thanks for the fast reply.
Dave

 

[Brian Tillman]

Unable to connect to mail servers in O/L 2002, but can connect in O /L
Express. ISP is FIOS- Verizon. OS=WinXP
Removed and reloaded Office XP but same problems persist, after
shutdown. Additionally, reload finds old pst file (not a problem but
a symptom? Error message=user ID password not recog

Start with a fresh mail profile and redefine your mail account in that new
profile, making sure you specify the correct username and password for
connecting to your ISP's mail servers. You can reuse your existing PST in
the new mail profile.

 

[keeferone]

Thanks Brian,

Not to be too dim on this, but...

Log off and then log on with new user id/pw??
then go find the old PST??

Dave

 

[Brian Tillman]

Not to be too dim on this, but...

Log off and then log on with new user id/pw??
then go find the old PST??

Not a fresh Windows user profile, a new mail profile. See this:
http://www.howto-outlook.com/faq/newprofile.htm

 

[keeferone]

See how dim I am??

Thanks Brian.
Will get to work on this

Dave