Unable to connect to the network after recent updates

[GotAQuestion]

Im no longer able to connect to the network on my main PC after the most
recent updates. Anyone else having this problem and how do I figure out how
to fix it?

 

[PA Bear [MS MVP]]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE (e.g.,
KB974455), call the above number and ask to be transferred to the "Consumer
IE queue" (which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

 

[MowGreen]

Im no longer able to connect to the network on my main PC after the most
recent updates. Anyone else having this problem and how do I figure out how
to fix it?

Was the system restarted after the updates were finished installing ?
Is there a 3rd party firewall being used on the affected system ?


Suggest you shut down the affected system and any other systems on the
network. T
hen power down the router. Same for the modem.
Wait 2 minutes.
Restart the modem and give it time to sync.
Restart the router, give it time to sync.
Restart the main system and see if it connects now.

If no joy, then open Add/Remove Programs in Control Panel.
Make sure the 'Show updates' box is checked at the top of ARP.
Scroll down to the bottom of the window until you see
'Windows XP - Software Updates'
Start with the first most recently installed update.
Uninstall it and restart if prompted to.
Can the system connect now ?
If not, then uninstall the next most recent update, reboot if prompted
to and test connectivity.

If and when you come to the update that is causing the issue, contact MS
for no-charge support in getting this update installed with no adverse
affects on the system:

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552 "


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

 

[Marc]

Im no longer able to connect to the network on my main PC after the most
recent updates. Anyone else having this problem and how do I figure out how
to fix it?

Yes, and none of the reboot options (safe mode, safe w/networking, safe with
command prompt, last know good configuration, or start windows normally)
succeed in getting off the black screen. Page will attempt reboot each time
an option is selected, only to end up on the same screen.

Help!

 

[Tschurin]

GAQ

I too installed the big Microsoft Security update yesterday on my T61 Lenovo
with Windows XP professional version 2002 SP3
After that, I couldn’t connect to the internet.
At the advice of a tech support person: I type in run; then cmd; then
ipconfig. The resulting message indicated the laptop was not seeing the
Ethernet cable plugged into it.
I then tried to do a “restore†to before the updates; which wasn’t allowed.
Out of frustration, I went in an “uninstalled†anything that had been
installed yesterday.
What do you know; my internet connection worked fine.
Unfortunately that leaves me without the latest security updates [and I
think one netframe update].

 

[MowGreen]

GAQ

I too installed the big Microsoft Security update yesterday on my T61 Lenovo
with Windows XP professional version 2002 SP3
After that, I couldn’t connect to the internet.
At the advice of a tech support person: I type in run; then cmd; then
ipconfig. The resulting message indicated the laptop was not seeing the
Ethernet cable plugged into it.
I then tried to do a “restore†to before the updates; which wasn’t allowed.
Out of frustration, I went in an “uninstalled†anything that had been
installed yesterday.
What do you know; my internet connection worked fine.
Unfortunately that leaves me without the latest security updates [and I
think one netframe update].

MS offers *no-charge* support for issues associated with Security updates:

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552 "


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"