unable to connect/internet connection lost

[Guest]

I am using a new computer but the same isp,(aol) and the same access numbers I was using on my old computer but when I sign on it says dialing etc, then it says connected then a message pops up that say my internet connection was lost. Then it will attempt connecting with the second access number, then a message comes up unable to make a connection. Sometimes it will take as many as 9 attempts before I am finally connected. After being on line sometimes for as little a 3-4 minutes the message "your internet connection was lost" comes up and I end up having to start all over again. I contacted the computer manufacturer, the first time they told me to uninstall the drivers for the modem then use the restore disc to reinstall the drivers, the second time they had me uninstall internet explorer and then download the lastest version from microsoft. Needless to say I am still having this problem and the manufacturers next solution is to reformat my hard drive and then re-install using the restore discs. If I have to reformat the hard drive I will but I am hoping that I wont have to. Any suggestions will be greatly appreciated. Thanks

 

[Guest]

most likely a bad phone line or modem. try changing the
outlet you are using,or if using a splitter remove it
check the line for noise. remove any third party
firewalls and update virus definitions and run a full
scan and download and run spybot with updated definitions.
you could reformat if you want but it sounds like
hardware not software.

-----Original Message-----
I am using a new computer but the same isp,(aol) and the

same access numbers I was using on my old computer but
when I sign on it says dialing etc, then it says
connected then a message pops up that say my internet
connection was lost. Then it will attempt connecting with
the second access number, then a message comes up unable
to make a connection. Sometimes it will take as many as 9
attempts before I am finally connected. After being on
line sometimes for as little a 3-4 minutes the
message "your internet connection was lost" comes up and
I end up having to start all over again. I contacted the
computer manufacturer, the first time they told me to
uninstall the drivers for the modem then use the restore
disc to reinstall the drivers, the second time they had
me uninstall internet explorer and then download the
lastest version from microsoft. Needless to say I am
still having this problem and the manufacturers next
solution is to reformat my hard drive and then re-install
using the restore discs. If I have to reformat the hard
drive I will but I am hoping that I wont have to. Any
suggestions will be greatly appreciated. Thanks

 

[jch]

1) remove firewalls (temporarily to make sure this is not your problem)
2) download and run Ad-Aware and/or SpyBot to clear your machine of unwanted
spyware
3) the possibility exists that the modem in your new computer is flaky or
your phone line is too noisy

 

[Jim Macklin]

Don't remove firewalls unless you want a virus/worm...be
sure your anti-virus is up-to-date and lower the security
setting on the firewall one notch.


| 1) remove firewalls (temporarily to make sure this is not
your problem)
| 2) download and run Ad-Aware and/or SpyBot to clear your
machine of unwanted
| spyware
| 3) the possibility exists that the modem in your new
computer is flaky or
| your phone line is too noisy
|
| | > most likely a bad phone line or modem. try changing
the
| > outlet you are using,or if using a splitter remove it
| > check the line for noise. remove any third party
| > firewalls and update virus definitions and run a full
| > scan and download and run spybot with updated
definitions.
| > you could reformat if you want but it sounds like
| > hardware not software.
| > >-----Original Message-----
| > >I am using a new computer but the same isp,(aol) and
the
| > same access numbers I was using on my old computer but
| > when I sign on it says dialing etc, then it says
| > connected then a message pops up that say my internet
| > connection was lost. Then it will attempt connecting
with
| > the second access number, then a message comes up unable
| > to make a connection. Sometimes it will take as many as
9
| > attempts before I am finally connected. After being on
| > line sometimes for as little a 3-4 minutes the
| > message "your internet connection was lost" comes up and
| > I end up having to start all over again. I contacted the
| > computer manufacturer, the first time they told me to
| > uninstall the drivers for the modem then use the restore
| > disc to reinstall the drivers, the second time they had
| > me uninstall internet explorer and then download the
| > lastest version from microsoft. Needless to say I am
| > still having this problem and the manufacturers next
| > solution is to reformat my hard drive and then
re-install
| > using the restore discs. If I have to reformat the hard
| > drive I will but I am hoping that I wont have to. Any
| > suggestions will be greatly appreciated. Thanks
| > >.
| > >
|
|