Unable to choose recipient message when clicking To button

[John Bradley]

Windows Vista Home Premium
Windows Mail

When creating a new mail message, or forwarding a received message, I get
the following message:

Unable to choose recipient

Clicking on the Contacts folder reveals that all contacts are still there.
This is a new behaviour, previously everything worked fine.

Any help would be appreciated,
John

 

[Guest]

I have the same issue and have search far and wide for a similar situation.
Yours is the first. I noticed it started since my last update from
Microsoft. Not sure if there is a connection. Any help from anyone is
appreciated - my email is useless at this point.

 

[Guest]

I'm having the same problem - I think it might have been because of a recent
Windows Update or something.I hope there's a fix soon...

 

[Guest]

I also am having the same problem - and it only happened after I installed
the latest Windows Updates for Vista...
will keep watching here for any solution!
Ron McKeirnan

 

[Guest]

7/11

I think it must be form an update,which auto installed on my PC abou a hour
ago 9:00 EST. Yep, you can not choose the To or the CC in the email. The
only work-around is to create the email directly form the contact list.
However, you can not longer create new contacts or a new contact group. I
think we have to wait this one out unitl the send a new update. Thank You
Microsoft !

 

[Dave]

Works fine here. Can click on the To: or CC: or BCC: and the contacts
folder opens up, and can add recipients.
I got the updates last night.

 

[Guest]

I'm also having the same problem. Just started today. Sometime this morning
there was a Microsoft update installed. There was an optional update at the
end of the list. I chose to install that one as well. Did anyone else?

 

[Guest]

Looks like Vista Update KB933928 may be the problem. I started uninstalling
the Vista Updates from this morning in order, starting with KB905866, then
929735. Each time I retested Windows Mail. It still had the problem. Then
I uninstalled KB933928. When I retested Mail it's working.

This tells me that it may be wise to turn off the automatic updating and
wait till the changes settle in. Let someone else do the testing for
Microsoft. Wait till they've seasoned for a few weeks or a month and then
install them. However, the definition file changes should be OK. Maybe just
be selective.

To uninstall updates, go to Windows Update, then View Update History, then
go to Installed Updates.

I hope this helps everyone who has this problem.

 

[Gary VanderMolen]

Works fine here too. If past history taught us any lessons, it is
probably the folks with non-compatible security software who are
experiencing the problem.

Gary VanderMolen

 

[Guest]

Yes: KB933928 seems to be the culprit -- I have uninstalled it, and my
contacts are back working normally -- thanks for the info Cliff

Ron McKeirnan

 

[Gary VanderMolen]

Are you running any third party security software, like Spybot?

Gary VanderMolen

 

[Guest]

I have the same issue and have search far and wide for a similar situation.
Yours is the first. I noticed it started since my last update from
Microsoft. Not sure if there is a connection. Any help from anyone is
appreciated - my email is useless at this point.

 

[Guest]

You are my newest hero, my friend. Thanks!

And, for the record to the other poster, I was not running non-compatible
security software.

 

[John Bradley]

Using Norton Antivirus 2007

Works fine here too. If past history taught us any lessons, it is
probably the folks with non-compatible security software who are
experiencing the problem.

Gary VanderMolen

 

[Julian]

Using Norton Antivirus 2007

That's one.

Uninstall it.
Use either of these free alternatives with disabled email scanning.
Avast http://www.avast.com/eng/avast_4_home.html
AVG http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0

 

[Guest]

I run NOD32 anti virus - and Vista's own firewall - that's it

Ron

 

[Gary VanderMolen]

I'm trying to find some commonality among the people having trouble
after applying KB933928, but so far I'm not seeing it.

Gary VanderMolen

 

[John Bradley]

One machine was also running Office 2000, the one using Office 2007 didn't
have the same problem.

Both using Norton Antivirus 2007.

 

[Guest]

Looks like Vista Update KB933928 may be the problem.

I can also confirm that uninstalling this update solved the problem. And
for the record, I use AVG Free Anti-Virus, and all it's automated functions
are disabled.

 

[Gary VanderMolen]

Thanks for that confirmation.

Gary VanderMolen

I can also confirm that uninstalling this update solved the problem. And
for the record, I use AVG Free Anti-Virus, and all it's automated functions
are disabled.