Yes, the driver is working now.
Yes it shows up, and the details are: hp psc 2300 series / Intel /
Windows
2000 or XP.
My OS is Microsoft Windows XP Home Edition Version 2002 Service Pack 2.
HP advises that the driver is for Windows XP (no versions specified).
I backed-up the printer configuration using Print Migrator, but it
produced
a 23meg zip file. Are you sure you want me to email a file of that size
to
you?
Thanks
:
Is the driver working right now?
Does the driver show up if you open the Printers and Faxes folder,
choose
File | Server Properties and go to the Drivers page? What are Name,
Environment and Version showing as?
What version of Windows do you have exactly? What version of Windows
did
HP
say the driver was for exactly?
I am not sure what I am looking for until I see it, so maybe the best
thing
to do is for you to backup your printer configuration to a file using
Print
Migrator 3.1:
http://www.microsoft.com/downloads/...25-CBC9-44DA-B2C9-FFDBC46B0B17&displaylang=en
Let me know if you need help using that program. It's pretty
self-explanatory. Don't post the file here. You may email it to me at
paulb
at rochester rr com (the email address is hidden in there!).
Paul
OK, I would like to get to the bottom of this, if only for
interest's
sake.
As long as I'm not taking up too much of anybody's time.
I cleaned out ALL the drivers, and installed the latest driver from
HP.
I
now have only one entry showing in ControlPanel/PrintersandFaxes,
and
that
is
hp psc 2300 series.
Just a word on permissions. Before I cleaned out the drivers,
ControlPanel/PrintersandFaxes showed an entry for a Fax device. When
I
used
Control/RightClick/Properties on the fax entry it showed a security
tab
in
Properties, so I apparently have the correct permissions.
I had a look in
HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT
x86\Drivers\Version-3\hp psc 2300 series, but I don't know what I'm
looking
for, so, if you can tell me is important I'll pass it on.
Thanks
:
After you cleaned the drivers, as described on this web page, did
you
download the latest version of the driver from the manufacturer's
web
site
and install THAT on the local printer on a local port? It could
very
well
be
a defective driver installation, so getting the latest version
would
be
advisable.
There is a lot more we can do to troubleshoot it if your interest
in
it
returns! As I mentioned earlier, we can look in the
HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments registry
key.
We
can see what values it wrote, or not. We can look at permissions.
Paul
I did the clean printer drivers thing, but to no avail. I think I
might
just
put this to bed, and wear the (very minor) problem. Thanks for
trying,
anyway.
:
Follow Bruce's suggestions
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.
Sorry this is becoming such an epic, and over such a minor
issue,
but I
would
like to sort it out.
I tried your suggestion but the results are the same - no
printers
show
in
ControlPanel/PrintersAndFaxes, and I can't add a printer
("Operation
could
not be completed. The printer spooler service is not
running.").
I
tried
'net
start spooler' in Safe Mode but got "Start Service Failed
1084:
This
service
cannot be started in Safe Mode"
:
Limoni wrote:
I tried the Safe Mode solution (I'm using XP Home), but
when
I
display
Printers & Faxes in Control Panel none are shown, and I
can't
add
a
new
printer because I get a message '....printer spooler
service
not
running'.
And I can't start the printer spooler in Safe Mode.
:
Limoni wrote:
I'm trying to change the default settings for my printer.
I
use
Start/ControlPanel/PrintersandFaxes and select my default
printer.
According
to Help documentation, if I right click the printer while
holding
down the
Ctrl key then press Properties the resulting dialogue box
should
display a
Security tab. But it doesn't - it shows six tabs -
General,
Sharing,
Ports,
etc, but no Security.
I'm working as Administrator, so I should have
permissions.
Any
suggestions?
I'm using XP os.
Thanks
If you are using XP Home, make this setting in Safe Mode
(reboot
and
tap
F8 as the boot-up sequence is starting). If you are using
XP
Pro,
make
sure that simple file sharing in not enabled (Control
Panel >
Folder
Options > View > Advanced, clear "Use simple file sharing
[Recommended]").
--
Lem MS MVP -- Networking
To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
Do you have a LexMark printer (or perhaps uninstalled one)?
Open a command prompt window and type:
sc qc spooler [press Enter]
You should see something like the following:
H:\>sc qc spooler
[SC] GetServiceConfig SUCCESS
SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\syst
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
If there is anything other than RPCSS listed opposite
"Dependencies"
write down the names (so you can restore them later) and then
type:
net stop spooler [press Enter]
sc config spooler depend= RPCSS [press Enter]
[note no space before = but space after]
Now exit the command prompt window and restart in Safe Mode.
You should now be able to see the printers in Safe Mode and
access
the
Security tab.
When you restart in normal mode, you will have to restore the
dependencies you removed earlier. For example, if the
spooler
was
dependent on LexBce in addition to RPCSS, open a command
prompt
window
and type
net stop spooler [press Enter]
sc config spooler depend= RPCSS/LexBce [press Enter]
net start spooler [press Enter]
For multiple entries in the list of services which must start
before
the
spooler starts, the names are separated by forward slashes
(/).
Use
the
exact spelling as shown in the response to the "sc qc
spooler"
command.
If the above doesn't work or doesn't apply, what happens when
you
try
to
start the spooler in Safe Mode? What error message do you
get?
--
Lem MS MVP -- Networking
To the moon and back with 64 Kbits of RAM and 512 Kbits of
ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
