Unable to browse the web

[Dom]

Hey guys

I have a client whose PC cannot navigate to any websites, through IE
or Firefox. The PC in question is however sending/receiving email just
fine (POP3), can browse network shares without a problem and can ping
external IP addresses just fine.

What could cause this?

TIA

 

[Unknown]

E-mail and surfing the net are completely different. Example: E-mail uses
Outlook Express, surfing the net uses Internet Explorer. They even use
different servers. You have to check all your Internet settings.

 

[Elmo]

Hey guys

I have a client whose PC cannot navigate to any websites, through IE
or Firefox. The PC in question is however sending/receiving email just
fine (POP3), can browse network shares without a problem and can ping
external IP addresses just fine.

What could cause this?

NETSH

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[Dom]

Well, the thing is this PC was working fine the day before. The client
shut the PC down and went home... when she got in the next morning, it
all of a sudden couldn't surf to any webpages. So, as far as I can
see, none of the settings could've/would've changed.

 

[Daave]

Hey guys

I have a client whose PC cannot navigate to any websites, through IE
or Firefox. The PC in question is however sending/receiving email just
fine (POP3), can browse network shares without a problem and can ping
external IP addresses just fine.

What could cause this?

The first thing I would do is scan for malware.