Unable to access some websites

S

Saltire1964

I have a desktop hardwired to a skyhub & a laptop via wireless. The pc will
access everything but the laptop is "unable to find server" on some sites. I
have tried the laptop hardwired with same results. Both are running xp home
sp2 & i.e.6. There doesn't appear to be any connection between the
un-available sites. I have checked all the settings in internet options &
they are identical on both pc's. Any suggestions on the cause & cure would be
welcome.
 
J

James Egan

I have a desktop hardwired to a skyhub & a laptop via wireless. The pc will
access everything but the laptop is "unable to find server" on some sites. I
have tried the laptop hardwired with same results. Both are running xp home
sp2 & i.e.6. There doesn't appear to be any connection between the
un-available sites. I have checked all the settings in internet options &
they are identical on both pc's. Any suggestions on the cause & cure would be
welcome.

It's possibly a MTU issue. Read this for a description and possible
resolution.

http://www.cisco.com/warp/public/794/router_mtu.html



Jim.
 
N

nass

Saltire1964 said:
I have a desktop hardwired to a skyhub & a laptop via wireless. The pc will
access everything but the laptop is "unable to find server" on some sites. I
have tried the laptop hardwired with same results. Both are running xp home
sp2 & i.e.6. There doesn't appear to be any connection between the
un-available sites. I have checked all the settings in internet options &
they are identical on both pc's. Any suggestions on the cause & cure would be
welcome.

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Click on Connections tab then click LAN Settings Button, there make sure
nothing checked.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest)
&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0

and click Apply then [OK] to close the IE properties

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html


= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file, double click the icon for the reg.bat and lick [OK]
and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.
or this tool (winsock-Fix) from here:
http://www.nasstec.co.uk/tools.html

= Either try to update your windows scripting engine or Java version on your
computer, try to uninstall the old Java first.
Windows Script 5.6 Documentation
http://www.microsoft.com/downloads/...48-207D-4BE1-8A76-1C4099D7BBB9&displaylang=en
http://www.java.com/en/download/index.jsp

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.

"Error message in Internet Explorer 7: Internet Explorer cannot display
the webpage"
http://support.microsoft.com/kb/926431

reset Internet Explorer 7:
http://support.microsoft.com/kb/936213

How to troubleshoot network connectivity problems in Internet Explorer
http://support.microsoft.com/default.aspx/kb/936211


HTH.
Let us know.
nass
 
S

Saltire1964

I've gone through everything you have both suggested & am still having the
same problem.
If i use a totally separate connection, i can access all sites on the
laptop. If i connect via the shared connection many of the sites are "server
not found".
The desktop does not have any problems finding the same sites.

I presently have 2 desktops & the laptop sharing through a Netgear
router/modem. Only the laptop is having this problem.
 
J

James Egan

I've gone through everything you have both suggested & am still having the
same problem.

If it's not a mtu problem I can only think it might be a misbehaving
firewall or some malware. Are you running a personal firewall on this
laptop? If so you might have to uninstall it to remove it from the
list of suspects. Sometimes just temporarily disabling a suspect
firewall isn't enough.


Jim.
 
S

Saltire1964

James Egan said:
If it's not a mtu problem I can only think it might be a misbehaving
firewall or some malware. Are you running a personal firewall on this
laptop? If so you might have to uninstall it to remove it from the
list of suspects. Sometimes just temporarily disabling a suspect
firewall isn't enough.


Jim.
I have taken the laptop & tried it on a totally searate connection & it has
no problems with any website, it only seems to have a problem on this network
& it is the only one on the network having a problem. I have run several
malware & virus scanners & all have come back clean.
 
N

nass

Saltire1964 said:
I have taken the laptop & tried it on a totally searate connection & it has
no problems with any website, it only seems to have a problem on this network
& it is the only one on the network having a problem. I have run several
malware & virus scanners & all have come back clean.

Did you removed recently any Protection software from this laptop?.
As Jim said, it could be worth a while uninstalling your Security software
(Anti-virus) and then run disk clean up and Defrag in safe ( please if you
will go ahead disconnect this Laptop from the Internet), then reinstall the
security suite.
Do you run VPN or any secure server or software to communicate with work or
other servers?.
What about the Time settings is it correct, sometimes if your Clock/computer
time not correct a secure server can refuse to authenticate your Machine, so
check the Time and the Zone are correct and current.
assign the site on both the Browser privacy tab and the Firewall to be
trusted.
HTH.
nass
 

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