Unable to access network after 4/11 update

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Guest

Ater installing last week's 4/11/2006 windows XP upgrade. I discovered that I
could no longer connect to the internet through my laptop on the wireless
network. I have four other computers on this network which are working fine
(all of which have NOT been upgraded).

I worked on this problem all day Saturday without solving it. In the course
of my investigation this is what I have discovered.

1. The laptop is seeing the network but can not connect.
2. The laptop can not get an IP address from the router.
3. If I enter a static IP address and ping the router I get an error 65
message. (I believe this is firewall)
4. I have all firewalls turned off.
5. If I boot the laptop into safe mode it connects to the internet fine
(this leads me to believe that I have all the network parameters setup OK}.
6. When I first boot up the Laptop the correct IP address is shown in the
network status window but I can not communicate with the network. If I punch
the "REPAIR" buttton. The Laptop can not get a new IP Address. This leads me
to believe that what is causing the problem is loaded after the original IP
address is received at boot up.
7. I have closed all startup programs with no effect.
8. I went in and closed all processes except those which function in safe
mode using task manager with no effect.
9. I have reset LSP/Winsock Layer and reset TCP/IP.

I am at my wits end. Can anyone help me? Has anyone else had this problem?

Thanks
 
Ater installing last week's 4/11/2006 windows XP upgrade. I discovered that I
could no longer connect to the internet through my laptop on the wireless
network. I have four other computers on this network which are working fine
(all of which have NOT been upgraded).

I worked on this problem all day Saturday without solving it. In the course
of my investigation this is what I have discovered.

1. The laptop is seeing the network but can not connect.
2. The laptop can not get an IP address from the router.
3. If I enter a static IP address and ping the router I get an error 65
message. (I believe this is firewall)
4. I have all firewalls turned off.
5. If I boot the laptop into safe mode it connects to the internet fine
(this leads me to believe that I have all the network parameters setup OK}.
6. When I first boot up the Laptop the correct IP address is shown in the
network status window but I can not communicate with the network. If I punch
the "REPAIR" buttton. The Laptop can not get a new IP Address. This leads me
to believe that what is causing the problem is loaded after the original IP
address is received at boot up.
7. I have closed all startup programs with no effect.
8. I went in and closed all processes except those which function in safe
mode using task manager with no effect.
9. I have reset LSP/Winsock Layer and reset TCP/IP.

I am at my wits end. Can anyone help me? Has anyone else had this problem?

Thanks
Click to expand...

Error 65 is often caused by a firewall program, such as Norton,
McAfee, or ZoneAlarm. The fact that your network connection works in
Safe mode but not in normal mode also points to a firewall program as
a possible cause of the problem.

I'd un-install (not just disable) any firewall program, reboot
normally, and see if the problem goes away.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Steve Winograd said:
Error 65 is often caused by a firewall program, such as Norton,
McAfee, or ZoneAlarm. The fact that your network connection works in
Safe mode but not in normal mode also points to a firewall program as
a possible cause of the problem.

I'd un-install (not just disable) any firewall program, reboot
normally, and see if the problem goes away.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...

The only Firewall installed on this computer is the Window's firewall (I
searched diligently) which I have disabled (can not figure out how to
uninstall it). The windows firewall does however refer to Zone Alarm which I
used on this computer up to a few months ago and then uninstalled. However I
can not find any remains of Zone Alarm on this computer except for the
Window's reference that the Zone Alarm firewall is turned off in a security
alert balloon. I wonder if I should reinstall Zone Alarm and then
reuninstall it. Maybe something was left behind during the uninstall that I
did not realize. Can Windows Firewall be uninstalled?

One other thing I just noticed is that I can access the LAN when I first
bootup the computer but not the internet. However, after I try to renew the
IP Address I can not connect to anything.

brettonhall
 
The only Firewall installed on this computer is the Window's firewall (I
searched diligently) which I have disabled (can not figure out how to
uninstall it). The windows firewall does however refer to Zone Alarm which I
used on this computer up to a few months ago and then uninstalled. However I
can not find any remains of Zone Alarm on this computer except for the
Window's reference that the Zone Alarm firewall is turned off in a security
alert balloon. I wonder if I should reinstall Zone Alarm and then
reuninstall it. Maybe something was left behind during the uninstall that I
did not realize. Can Windows Firewall be uninstalled?

One other thing I just noticed is that I can access the LAN when I first
bootup the computer but not the internet. However, after I try to renew the
IP Address I can not connect to anything.

brettonhall
Click to expand...

ZoneAlarm sometimes doesn't un-install completely, leaving bits of
itself behind. Here are two things to try:

1. Go to Start | Run | Msconfig, look on the Startup and Services
tabs, and un-check everything related to ZoneAlarm.

2. Re-install ZoneAlarm and then un-install it again.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Steve Winograd said:
ZoneAlarm sometimes doesn't un-install completely, leaving bits of
itself behind. Here are two things to try:

1. Go to Start | Run | Msconfig, look on the Startup and Services
tabs, and un-check everything related to ZoneAlarm.

2. Re-install ZoneAlarm and then un-install it again.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...
I think I got it... I hope... It was the Zone Alarm and the TrueVector
After I rid the system of vsmon.exe everything seems to be working ok.

I sure hope so.

Thanks for your help Steve.

Brettonhall
 
I think I got it... I hope... It was the Zone Alarm and the TrueVector
After I rid the system of vsmon.exe everything seems to be working ok.

I sure hope so.

Thanks for your help Steve.

Brettonhall
Click to expand...

You're welcome, Brettonhall. Thanks for the report.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
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