Unable to access camera through USB

[L. Peter Stacey]

I have been unsuccessful in accessing my camera through the USB connection.
When I try the driver upgrade it finds a driver that is supposed to be
better but refuses to install.
Error message is : An error occured during instalation of the device.
The instalation failed because a function driver was not specified for this
device instance.

Anothe PC with W2K does access this camera.

 

[Guest]

Are these not some of the most annoying windows problems? I recently spent
about 16 hours solving a USB connection problem on one of my Win2K machines
that sounds somewhat similar. You can check out a lot of my postings on this
under the name of bloozman on the Dell usergroups support site, under general
discussion and also the heading of external peripherals.

http://forums.us.dell.com/supportfo...im_printer&message.id=23463&query.id=0#M23463

http://forums.us.dell.com/supportforums/board?board.id=dim_printer

Take a look at your device manager. Are the USB ports looking okay there?
No warning signals that something is amiss? Can you use the USB ports to
connect to any other devices on the troublesome machine in question, i.e.
your palmpilot or other handheld? This will isolate whether the problem is
with your USB ports and/or their communication/recognition with Windows 2000
OS versus the interaction with the camera and its drivers alone.

You may need to do some uninstalling and reinstalling of the drivers for the
camera. You may also need to reinstall your machine's device drivers for USB
-- hopefully, not.

Also, what is different in the second machine, upon which this camera works,
in the device manager concerning the USB ports, if anything? That is what
led me down the right path to a solution. You are lucky to have two machines
to compare/contrast.

<start> settings, ctrl panel, administrative tools, device manager

bloozman

 

[Guest]

Upon further reflection of your problem, it seems more likely an issue with
the install of the camera software. You are getting a clear error message
about that. Have you tried uninstalling the camera software, and then
looking for any software remnants/folders for the camera drivers/software in
your Windows folder and deleting them, and finally reinstalling the camera
drivers? Sorry, if that is too obvious and you already tried it?

Did you contact the camera manufacturer/software provider to see if they
have heard of similar problems with their camera drivers and windows 2000,
and/or if they have a support group forum who can help?

Also, try the support forum for the manufacturer of your machine in addition
to the Microsoft forum. I have found Dell's user groups forum to be very
useful, sometimes, for example.

Good luck.

 

[L. Peter Stacey]

Thanks for your assistance "bloozman"
The camera software instaled OK but any attempt to install the USB driver
produces the message that drivers not needed because W2K native drivers meet
the need. (or something like that).