U.S. Robotics 56k ext modem -cannot select TAPI country code

[Anthony Rowe]

I am having trouble with an external usrobotics modem
attached to com1 on a win2000 server sp3. Windows sees it
ok and allows the driver to be installed (i downloaded the
latest driver from 3com) and it even passes diagnostics.
When I go to configure TAPI however, it forces me to
choose a country/region code whether the modem is
installed or not. The pull-down menu for this is blank in
either case and I cannot use the modem. I am trying to set
PCanywhere 10.52 up to be a host and to use the above
modem however it isn't appearing in the list of devices.
I've tried just choosing com1 but that failed to work as
well. I suspect that something involving TAPI was not
installed or installed improperly but have no clue as to
what. Any ideas out there?
thank you,
Anthony

 

[Anthony Rowe]

This article was previously published under Q307804
SYMPTOMS
When you use the Phone and Modem Options tool in Control
Panel to setup a new location, the list in
theCountry/regions box is empty.
CAUSE
This behavior occurs if one or more of the following
conditions is true:
The telephony service is turned off.
The telephone service is not configured to start up
manually.
RESOLUTION
To resolve this issue, follow these steps:
Click Start, point to Settings, and then click Control
Panel.
Double-click Administrative Tools.
Double-click Services.
Double-click the Telephony service.
In the Startup type box, click Manual, and then click OK.

 

[Arowe]

This article was previously published under Q307804
SYMPTOMS
When you use the Phone and Modem Options tool in Control
Panel to setup a new location, the list in
theCountry/regions box is empty.
CAUSE
This behavior occurs if one or more of the following
conditions is true:
The telephony service is turned off.
The telephone service is not configured to start up
manually.
RESOLUTION
To resolve this issue, follow these steps:
Click Start, point to Settings, and then click Control
Panel.
Double-click Administrative Tools.
Double-click Services.
Double-click the Telephony service.
In the Startup type box, click Manual, and then click OK.