U S ROBOTICS 5610B MODEM: FLASHER DOES NOT RECOGNIZE MODEM

[chris]

CS TOLD BE TO UPDATE MODEM FIRMWARE WITH FLASHER
DOWNLOADED FROM THEIR SITE. WHEN I RUN THE FLASHER, IT
PUTS UP A MESSAGE "WILL START LOOKING FOR MODEM IN A FEW
MOMENTS". THIS MESSAGE THEN JUST STAYS UP AND THE MODEM
IS NOT DETECTED AND THE FIRMWARE NOT UPDATED. THANKS IN
ADVANCE FOR SUGGESTIONS....

 

[Paul B T Hodges]

Hey Chris,

Don't shout, we hear you !


Oooooh, a modem
Got to think back a couple of years..................

Ok, is this a pci modem card, or plugged into a com or usb port?

How do you run this flasher, is it while xp is up and running, if so perhaps
xp has the modem open and so not accessible.
Do you have the address of the web page where you downloaded the flash
utility?

Make sure any auto dial software is disabled and anything else you have
which runs automatically at system start which may exlusively open the
modem.

To check nothing has hold of the modem, try talking to it

Go into start/all programs/accessories/communications/hyperterminal

Configure HT for your modem and then try an AT command

AT

It may not recognize the return key, if not try control-D

If it comes back with OK, you know hyperterminal is talking to it, so
nothing else has it locked.
If it doesn;t come back with anything or displays in use or busy, you'll
have to close or terminate any application which may have it open.

Or, do you run it from a dos boot disk ?

Paul

 

[Paul B T Hodges]

Hey Chris,

I think I found the page, is this it ?

http://www.usr.com/support/product-template.asp?prod=5610b

If this is the right page, did you download the stand alone version of the
flasher or the control center version ?

Paul