B
billzinn
So this is one I haven't (yet) had to contend with... till now...
What happens when two PCs are configureed IDENTICALLY to access ONE Exchange
account?
A client installed Office 2007 SBE on his desktop PC and then configured
Outlook 2007 to access the 'Hosted Exchange' service provided by their T-1
provider.
Unbeknownst to anyone, he ALSO set up his laptop - identically - so it too
could access the Exchange server instead of using the 'webmail' aspect of the
Hosted Exchange service offered by the T-1 company (they offer 'Hosted
Exchange' thru Exchange Server 2007).
With this 'Hosted Exchange' service, he also was able to download and
install Outlook 2007 on his laptop... and thus 'upgrade' his old Outlook 2003
to Outlook 2007, just like his desktop.
Well, after he'd done this immediately things seemed to 'go south'...
His laptop seems to have downloaded ALL his email from the Exchange server,
which then apparently made MUCH of the contents of the "Inbox" to "disappear"
from his desktop PC ...
And now, he wants ALL of it back in his desktop PC ....
Since I am no 'expert' on Exchange, by any definition, how is it possible to
do this?
Import the ".ost" file in his laptop to his desktop? Or is there some other
'more elegant' method???
The T-1 provider is about as helpful on this as a screen door in a
submarine... (it would seeem that all their 'tech support' is being done in
someplace like Bangladesh or somewhere... lotsa fun...)
But, it would appear that, when he did this over this past weekend, about
80% of his "Inbox" is now 'gone' from the Outlook client in his desktop (only
the past two days is now accessible from this desktop PC) ...
And I can only hope he has all 800 or so pieces of "missing correspondence"
that WERE in the Inbox, now appearing in his laptop...
But I won't have access to that until the end of the week... of course...
Is this a 'no-brainer' that 'novitiates' like me make much ado about but
ISN'T really a problem? Just need to restore things to their former
conditions before he did this on his laptop....
I would've expected that nothing would have changed for either PC - but that
does not seem to be the case...
What happens when two PCs are configureed IDENTICALLY to access ONE Exchange
account?
A client installed Office 2007 SBE on his desktop PC and then configured
Outlook 2007 to access the 'Hosted Exchange' service provided by their T-1
provider.
Unbeknownst to anyone, he ALSO set up his laptop - identically - so it too
could access the Exchange server instead of using the 'webmail' aspect of the
Hosted Exchange service offered by the T-1 company (they offer 'Hosted
Exchange' thru Exchange Server 2007).
With this 'Hosted Exchange' service, he also was able to download and
install Outlook 2007 on his laptop... and thus 'upgrade' his old Outlook 2003
to Outlook 2007, just like his desktop.
Well, after he'd done this immediately things seemed to 'go south'...
His laptop seems to have downloaded ALL his email from the Exchange server,
which then apparently made MUCH of the contents of the "Inbox" to "disappear"
from his desktop PC ...
And now, he wants ALL of it back in his desktop PC ....
Since I am no 'expert' on Exchange, by any definition, how is it possible to
do this?
Import the ".ost" file in his laptop to his desktop? Or is there some other
'more elegant' method???
The T-1 provider is about as helpful on this as a screen door in a
submarine... (it would seeem that all their 'tech support' is being done in
someplace like Bangladesh or somewhere... lotsa fun...)
But, it would appear that, when he did this over this past weekend, about
80% of his "Inbox" is now 'gone' from the Outlook client in his desktop (only
the past two days is now accessible from this desktop PC) ...
And I can only hope he has all 800 or so pieces of "missing correspondence"
that WERE in the Inbox, now appearing in his laptop...
But I won't have access to that until the end of the week... of course...
Is this a 'no-brainer' that 'novitiates' like me make much ado about but
ISN'T really a problem? Just need to restore things to their former
conditions before he did this on his laptop....
I would've expected that nothing would have changed for either PC - but that
does not seem to be the case...
