Turn off computer problem

L

Len Urban

Occasionally, I play the spider solitaire game that is included with Windows
XP. If I close out the game and later go to start and attempt to close down
the computer a window appears with the following title "End Program Card
Reader Look up Window". The message contained in the window is "This program
is not responding" followed by an option to either "End now" or cancel. In
order to close down the computer it is necessary to select "End now".



Why does this window appear when I have already closed the solitaire
program?



Thanks,



Len Urban
 
R

Rock

Occasionally, I play the spider solitaire game that is included with
Windows XP. If I close out the game and later go to start and attempt to
close down the computer a window appears with the following title "End
Program Card Reader Look up Window". The message contained in the window
is "This program is not responding" followed by an option to either "End
now" or cancel. In order to close down the computer it is necessary to
select "End now".

Why does this window appear when I have already closed the solitaire
program?
Click to expand...

Didn't you post about this problem back in February? Was it ever resolved
then? Do you know for sure this is tied to the spider solitaire game? Does
it happen if you do a clean boot (boot with nothing starting up), don't run
any other programs, open spider solitaire, close it, then log off? Here are
some links on how to do clean boot troubleshooting:

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

Look in event viewer for any error reports and post them here.

From a Google search here is a link to one person who had this problem.

http://www.pcreview.co.uk/forums/thread-2342577.php

There was an error entry in Event viewer linked to this MS knowledge base
article.

The MSSQL$MICROSOFTBCM service may log event warning 19011 in the event log
when you use Outlook 2007 or Outlook 2003 on Windows XP
http://support.microsoft.com/kb/828246/en-us
 
G

Gerry Cornell

Rock

I see many regulars in these newsgroups did but I do not think I did.


--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
L

Len Urban

Rock said:
Didn't you post about this problem back in February? Was it ever resolved
then? Do you know for sure this is tied to the spider solitaire game?
Does it happen if you do a clean boot (boot with nothing starting up),
don't run any other programs, open spider solitaire, close it, then log
off? Here are some links on how to do clean boot troubleshooting:

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

Look in event viewer for any error reports and post them here.

From a Google search here is a link to one person who had this problem.

http://www.pcreview.co.uk/forums/thread-2342577.php

There was an error entry in Event viewer linked to this MS knowledge base
article.

The MSSQL$MICROSOFTBCM service may log event warning 19011 in the event
log when you use Outlook 2007 or Outlook 2003 on Windows XP
http://support.microsoft.com/kb/828246/en-us
Click to expand...
 
L

Len Urban

I did post in February but I did not think I had a response and stopped
looking after a while. If I overlooked a response I apologize.



I have further isolated the problem have determined it only occurs when I
open spider solitaire from the recent document menu. It does not occur when
I open it from the games program on the all programs list.
 
R

Rock

I did post in February but I did not think I had a response and stopped
looking after a while. If I overlooked a response I apologize.

I have further isolated the problem have determined it only occurs when I
open spider solitaire from the recent document menu. It does not occur
when I open it from the games program on the all programs list.
Click to expand...

Ok, I was just wondering if the original problem had been resolved and this
was a new one, or the problem has been ongoing. I did not see a definitive
solution in that thread, just trying to get clarification.

Did you try removing the games through Add/Remove programs | windows
components, then adding them back?
 
R

Rock

Rock

Is Spider Solitaire part of the Windows package of games or a separate
programme?
http://www.solsuite.com/spider-solitaire.htm

Not that I disagree with the broad thrust of your suggestion.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Click to expand...


Actually Gerry, good question because I'm not sure. I'm running Vista right
now, and it's installed with Vista, so I didn't think about whether it was
on XP. I have never used it so I don't know.

Ok just checked, it's there on my XP Pro SP2 system.
 
G

Gerry Cornell

Rock

Found it. Must see how it compares with Solitaire <g>.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
R

Rock

Gerry Cornell said:
Rock

Found it. Must see how it compares with Solitaire <g>.

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Click to expand...


I'm stuck on the old solitaire.
 
L

Len Urban

Well I did not find the source of my problem but I made it go away by
deleting the spider solitaire program from the "Recent Programs Menu" and
starting it from the All Programs menu. Now when I select it from the
"Recent Programs Menu" and run the program. I do not get the message at turn
off.



I am getting a system error one minute and 48 seconds after turn on. It is
error 7011. Where can I find a list of error message definitions?



Another strange event. Some where along the line when I was running various
configurations I got the same turn off problem. This time it was for a
program called

CireolUIWndFrame.



Thanks for your help



Len
 
R

Rock

Answers in line:
Well I did not find the source of my problem but I made it go away by
deleting the spider solitaire program from the "Recent Programs Menu" and
starting it from the All Programs menu. Now when I select it from the
"Recent Programs Menu" and run the program. I do not get the message at
turn off.
Click to expand...

Ok, good, glad you found a resolution and thanks for posting it back. Let's
hope it stays fixed.
I am getting a system error one minute and 48 seconds after turn on. It is
error 7011. Where can I find a list of error message definitions?
Click to expand...

Can you be more specific? When does this message appear, in what format,
and what exactly is the message?
Another strange event. Some where along the line when I was running
various configurations I got the same turn off problem. This time it was
for a program called

CireolUIWndFrame.
Click to expand...

Google gives no hits on this. Again the same troubleshooting tips apply.
Does it happen in same mode? If not boot clean and logoff immediately?
Does it happen? If not do some clean boot troubleshooting. I gave you the
links for how to do that in a previous post. Good luck.
Thanks for your help
Click to expand...

You're welcome.
 
L

Len Urban

Well I did not find the source of my problem but I made it go away by
deleting the spider solitaire program from the "Recent Programs Menu" and
starting it from the All Programs menu. Now when I select it from the
"Recent Programs Menu" and run the program. I do not get the message at turn
off.



I am getting a system error one minute and 48 seconds after turn on. It is
error 7011. Where can I find a list of error message definitions?



Another strange event. Some where along the line when I was running various
configurations I got the same turn off problem. This time it was for a
program called

CireolUIWndFrame.



Thanks for your help
 
R

Rock

Len Urban said:
Well I did not find the source of my problem but I made it go away by
deleting the spider solitaire program from the "Recent Programs Menu" and
starting it from the All Programs menu. Now when I select it from the
"Recent Programs Menu" and run the program. I do not get the message at
turn off.



I am getting a system error one minute and 48 seconds after turn on. It is
error 7011. Where can I find a list of error message definitions?



Another strange event. Some where along the line when I was running
various configurations I got the same turn off problem. This time it was
for a program called

CireolUIWndFrame.



Thanks for your help
Click to expand...


I replied to your other post.
 
L

Len Urban

Thanks Gerry

I went to the site you suggested and got the listing for 7011. There were
numerous causes and fixes. Most of which require an in depth understanding
of the XP operating system. I'm more apt to do more harm then good if I
start making changes at this level. Since I'm not having any apparent
problems at this time I am going to ignore these errors for now.

It may be causing my computer to be slow in turning on (1.5 minutes). I've
done all the normal system maintenance steps with no help.

Well at least now I know about event viewing.

Thanks again,

Len
 
R

Rock

Thanks Gerry

I went to the site you suggested and got the listing for 7011. There were
numerous causes and fixes. Most of which require an in depth
understanding of the XP operating system. I'm more apt to do more harm
then good if I start making changes at this level. Since I'm not having
any apparent problems at this time I am going to ignore these errors for
now.

It may be causing my computer to be slow in turning on (1.5 minutes). I've
done all the normal system maintenance steps with no help.

Well at least now I know about event viewing.
Click to expand...

Have you done clean boot troubleshooting? Does it happen in safe mode?
 
L

Len Urban

No where do I find out about clean boot troubleshooting?

I haven't tried the save mode.
 

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