Trying to return OEM XP Home SP2...(never used)

[Guest]

Hello,
It's been almost a year since I bought an OEM Windows XP Home Edition SP2 CD
from Fry's Electronics. I bought the software because I was fixing my old
computer until I decided to buy a new computer instead. (the guy at the store
said that I needed to XP CD if I was switching out motherboards with my old
pc)

Fry's allowed me to return the motherboard (it wasn't compatiable with my
Intel processor) but they would not let me return the OEM XP SP2 CD
regardless. The disc was never opened from it's packaging nor has the serial
number been used.

I was told to contact Microsoft's Returns Department/Money Back Guarantee
program, so I did. I called them and the lady said I could return the OEM
software (if it were unused) and they would return my money back, if I
shipped the OEM cd to the company.

I called 2 weeks later to see what was going on with the returning process
and they told me that I couldn't be refunded my money back. They stated that
the person I was talking to was still in training and didn't know about the
OEM policy. So, I was sent back the OEM CD a few days later.

Up to this point, since the holidays were coming at the time, I lost track
of trying to return my OEM CD. Since then, the OEM CD has been sitting in my
cabinet until I was cleaning this week.

Now, I was wondering if I could somehow get my money back for this unused
OEM XP SP2 cd? I'm pretty sure the serial number hasn't been used and of
course the CD packaging hasn't been opened yet.

If you need any more information, please ask.

Thanks
-Jose

 

[null2006]

Seems to me that ebay would be the next logical step.

 

[Guest]

you should double check their return policy on software. it sounds like they
are saying there are no exceptions for returned software. but it is my
understanding that any software can be returned as long as the security
sticker has not been torn opened..... you probably need to ensure this is
the case at fry's and take it to the level of management or higher..... the
oem version you have is not the retail/box version, so it is part of the
motherboard bundle.

 

[Guest]

They stated to me since the serial number sticker was showing off the cd
packaging, that it's not acceptable. (although the number hasn't been used
before, they wouldn't accept it because of that)

They have a policy (from what I understand) that they will not accept OEM XP
CD's after it's purchased from the store.

I'm thinking on selling it off Amazon.com if all else fails.