Trying to load software

[Tim]

I am trying to install Quicken 2004 into my computer, but
I keep getting a Install Shield Runtime Error. It loads
in fine on my other computer which is the same model as
this one. I'm using xp professional on this one, and xp
home addition on the other?? Other software works fine,
but Quicken 2004 won't install? Any help will be
appreciated. thanks.

 

[Rick \Nutcase\ Rogers]

Hi Tim,

Try cleaning up the installer.

Start/run services.msc, scroll down to "Windows Installer" and double click
it. Stop the service if it is running, set the startup type line to
disabled. Click apply/ok and reboot.

Delete the contents of the temp folders, there may be a file in there
interfering with the setup routine of the installer. Get both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

Now reverse the first set of steps and reenable the Windows Installer (You
can just set the startup type to manual). Reboot.

Turn off all other running programs, especially your antivirus software. Use
ctrl+shift+escape, if necessary, to "end task" on everything.

Now retry installing some software.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone