| We have been tryring to install an HP Printer (6110
| allinone). They have said that it is a microsoft
| issue/windows xp issue within our dell operating system.
| We now need to find the patch that fixes the installation
| problem. Does anyone know where that is and have you ever
| experienced this problem?
|
| Thanks!
Hi Zachary -
First and foremost: you must be using a Windows XP-designed driver with your
all-in-one. This does not appear to be your problem as the HP site
identifies that it ships with an XP driver on CD. If you don't have a
driver CD you will probably want to order one from HP - the driver is
greater than 166 megabytes in size and will take many, many hours to
download if you aren't using a broadband connection (and, even with
broadband, is quite a large download to accomplish). The driver page for
your unit is:
http://h20015.www2.hp.com/en/softwa...osoft Windows XP&sw_lang=en&pagetype=software
(link will probably wrap onto two or more lines)
There is an issue with the driver file usbscan.sys that ships with Windows
XP. Basically, if you attempt to install a multi-function device, such as
your all-in-one printer, scanner and copier and the scanner isn't the first
device detected by Windows, the printer and copier functions will work, but
the scanner won't.
Microsoft has identified this to be a problem and has a fix available.
Check the following article on Microsoft's Knowledge Base:
http://support.microsoft.com/default.aspx?scid=kb;en-us;320549&Product=winxp
(link may wrap)
In any event, the fix is not available for download - you have to contact
Microsoft Support directly to obtain it. If you are only requesting the
updated driver file there will be no charge from Microsoft Support in order
to obtain it (you simply explain that you need the fix because you have a
multi-function device where the scanner is not the first interface of the
device and they will supply the driver for you via e-mail).
Hopefully this helps you fix your problem.
Jef
