Troubleshooting a blue screen

T

Trickster

Hi. I'm running Win 2k Pro with SP4 and all the hotfixes installed and my
system crashes on standby, hibernate or shutdown. The only way of shutting
it down I have now is rebooting and shutting it down manually using the
power button. However, besides this it works fine :) The message is

0x000000d1 (0x00000000, 0x00000002, 0x00000001, 0xf88d2c37)

base at f88ce000 acpi.sys or sometimes ntoskrnl.exe

Since the adresses are always the same, my guess is it's a hardware driver
that's causing it. What tools do I need to find out which driver it is?
I found nothing helpful in the MSKB or on the web.

Thanks
 
J

Jerold Schulman

Hi. I'm running Win 2k Pro with SP4 and all the hotfixes installed and my
system crashes on standby, hibernate or shutdown. The only way of shutting
it down I have now is rebooting and shutting it down manually using the
power button. However, besides this it works fine :) The message is

0x000000d1 (0x00000000, 0x00000002, 0x00000001, 0xf88d2c37)

base at f88ce000 acpi.sys or sometimes ntoskrnl.exe

Since the adresses are always the same, my guess is it's a hardware driver
that's causing it. What tools do I need to find out which driver it is?
I found nothing helpful in the MSKB or on the web.

Thanks

See:

http://support.microsoft.com?kbid=315409 "HOW TO Troubleshoot Shutdown Problems
in Windows 2000"
http://support.microsoft.com?kbid=237468 "Windows 2000 May Display an Error
Message on a Blue Screen with Adaptec CD-R or CD-RW Software"
http://support.microsoft.com?kbid=247421 "STOP 0x000000D1 in Ino_fltr.sys with
Inoculan"
http://support.microsoft.com?kbid=255594 "Stop 0xD1 in Tcpip.sys During Session
Setup or in the Middle of a Data Stream"
http://support.microsoft.com?kbid=260956 "'Stop 0x000000D1' Error Message in
Tcpip.sys"
http://support.microsoft.com?kbid=266221 "Bugcheck 0x000000D1 Caused by Dlc.sys"
http://support.microsoft.com?kbid=268474 "Error Message 'Stop 0x000000D1' When
Using Shiva VPN Client"
http://support.microsoft.com?kbid=269279 "The BLACKDRV.SYS file Causes the Stop
Error Message 0X000000D1[0XBE70D600 0X000000000X000000000XBE92F13C]"
http://support.microsoft.com?kbid=276545 "Error Message Reports STOP 0x000000D1
in Serial.sys When Serial Device or Driver Verifier Is in Use"
http://support.microsoft.com?kbid=278945 "'STOP 0xA' or 'STOP 0xD1' Error
Messages Occur When You Attempt to Synchronize Exchange Server Mail"
http://support.microsoft.com?kbid=281292 "'Stop 0x000000D1' Error Message in
Ipnat.sys"
http://support.microsoft.com?kbid=282271 "'Stop 0X000000D1' Message in
Atmlane.sys"
http://support.microsoft.com?kbid=282522 "List of Bugs Fixed in Windows 2000
Service Pack 2 [1 of 4]"
http://support.microsoft.com?kbid=282525 "List of Bugs Fixed in Windows 2000
Service Pack 2 [3 of 4]"
http://support.microsoft.com?kbid=282825 "STOP 0x000000D1 Error Message Appears
on Clustered Server After You Move Resources Node to Node"
http://support.microsoft.com?kbid=286372 "'STOP 0x000000D1' Error on Windows
2000 Datacenter"
http://support.microsoft.com?kbid=293077 "Error Message STOP 0x000000D1
DRIVER_IRQL_NOT_LESS_OR_EQUAL"
http://support.microsoft.com?kbid=294442 "'Stop 0x000000D1' Error in
Atmlane.sys"
http://support.microsoft.com?kbid=300460 "'Fatal System Error' Error Message
When You Use IP-in-IP Tunnel"
http://support.microsoft.com?kbid=302400 "STOP 0x000000D1 Error Message When You
Run Compaq Teaming"
http://support.microsoft.com?kbid=309660 "FtDisk May Cause a 'STOP Error
0x000000D1' Error Message When You Shut Down Your Computer"
http://support.microsoft.com?kbid=311975 "Stop 0x000000D1 Error When You Dial a
9 for an Outside Telephone Line to Connect to ISP"
http://support.microsoft.com?kbid=318988 "Stop 0x000000B8 Error Occurs in a
Windows 2000 Cluster"
http://support.microsoft.com?kbid=326826 "Some Programs May Be Slow When
Accessing Files on a Network Share"
http://support.microsoft.com?kbid=329703 "'STOP' Error Messages in Qafilter.sys
or Qsfilter.sys with Third-Party Quota Management Tool"
http://support.microsoft.com?kbid=329876 "STOP Errors When Alteon Gigabit
Network Adapter Is Installed"
http://support.microsoft.com?kbid=331053 "'DRIVER_IRQL_NOT_LESS_OR_EQUAL' Error
Message when You Dismount a Volume"
http://support.microsoft.com?kbid=810980 "'STOP 0x000000D1
IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys' Error Message When You Try to Shut Down the
Computer"
http://support.microsoft.com?kbid=812484 "'DRIVER_IRQL_NOT_LESS_OR_EQUAL
3cisati.sys' Error Message When You Run Windows 2000 Setup"
http://support.microsoft.com?kbid=816036 "Windows 2000 Crashes with a 'Stop
0x000000d1' Error Message"
http://support.microsoft.com?kbid=816990 "FTDisk May Cause a 'STOP Error
0x000000D1' Error Message When You Shut Down Your Computer"
http://support.microsoft.com?kbid=817367 "Stop Error 0x000000D1 When You Use
Host Integration Server to Connect to a Mainframe Computer That Is Using the DLC
Protocol"
http://support.microsoft.com?kbid=817864 "Network Monitor Protocol Causes Stop
Code 0xD1 When Closing Adapter"
http://support.microsoft.com?kbid=826502 "The server stops responding and you
receive a 'Stop 0x000000d1' error message"
http://support.microsoft.com?kbid=831293 "'Stop' Error Message When Your
Computer Tries to Access a Removable Disk Device"


Jerold Schulman
Windows: General MVP
JSI, Inc.
http://www.jsiinc.com
 
T

Trickster

Thank you. The Adaptec article solved my problem.

Jerold Schulman said:
Hi. I'm running Win 2k Pro with SP4 and all the hotfixes installed and my
system crashes on standby, hibernate or shutdown. The only way of shutting
it down I have now is rebooting and shutting it down manually using the
power button. However, besides this it works fine :) The message is

0x000000d1 (0x00000000, 0x00000002, 0x00000001, 0xf88d2c37)

base at f88ce000 acpi.sys or sometimes ntoskrnl.exe

Since the adresses are always the same, my guess is it's a hardware driver
that's causing it. What tools do I need to find out which driver it is?
I found nothing helpful in the MSKB or on the web.

Thanks

See:

http://support.microsoft.com?kbid=315409 "HOW TO Troubleshoot Shutdown Problems
in Windows 2000"
http://support.microsoft.com?kbid=237468 "Windows 2000 May Display an Error
Message on a Blue Screen with Adaptec CD-R or CD-RW Software"
http://support.microsoft.com?kbid=247421 "STOP 0x000000D1 in Ino_fltr.sys with
Inoculan"
http://support.microsoft.com?kbid=255594 "Stop 0xD1 in Tcpip.sys During Session
Setup or in the Middle of a Data Stream"
http://support.microsoft.com?kbid=260956 "'Stop 0x000000D1' Error Message in
Tcpip.sys"
http://support.microsoft.com?kbid=266221 "Bugcheck 0x000000D1 Caused by Dlc.sys"
http://support.microsoft.com?kbid=268474 "Error Message 'Stop 0x000000D1' When
Using Shiva VPN Client"
http://support.microsoft.com?kbid=269279 "The BLACKDRV.SYS file Causes the Stop
Error Message 0X000000D1[0XBE70D600 0X000000000X000000000XBE92F13C]"
http://support.microsoft.com?kbid=276545 "Error Message Reports STOP 0x000000D1
in Serial.sys When Serial Device or Driver Verifier Is in Use"
http://support.microsoft.com?kbid=278945 "'STOP 0xA' or 'STOP 0xD1' Error
Messages Occur When You Attempt to Synchronize Exchange Server Mail"
http://support.microsoft.com?kbid=281292 "'Stop 0x000000D1' Error Message in
Ipnat.sys"
http://support.microsoft.com?kbid=282271 "'Stop 0X000000D1' Message in
Atmlane.sys"
http://support.microsoft.com?kbid=282522 "List of Bugs Fixed in Windows 2000
Service Pack 2 [1 of 4]"
http://support.microsoft.com?kbid=282525 "List of Bugs Fixed in Windows 2000
Service Pack 2 [3 of 4]"
http://support.microsoft.com?kbid=282825 "STOP 0x000000D1 Error Message Appears
on Clustered Server After You Move Resources Node to Node"
http://support.microsoft.com?kbid=286372 "'STOP 0x000000D1' Error on Windows
2000 Datacenter"
http://support.microsoft.com?kbid=293077 "Error Message STOP 0x000000D1
DRIVER_IRQL_NOT_LESS_OR_EQUAL"
http://support.microsoft.com?kbid=294442 "'Stop 0x000000D1' Error in
Atmlane.sys"
http://support.microsoft.com?kbid=300460 "'Fatal System Error' Error Message
When You Use IP-in-IP Tunnel"
http://support.microsoft.com?kbid=302400 "STOP 0x000000D1 Error Message When You
Run Compaq Teaming"
http://support.microsoft.com?kbid=309660 "FtDisk May Cause a 'STOP Error
0x000000D1' Error Message When You Shut Down Your Computer"
http://support.microsoft.com?kbid=311975 "Stop 0x000000D1 Error When You Dial a
9 for an Outside Telephone Line to Connect to ISP"
http://support.microsoft.com?kbid=318988 "Stop 0x000000B8 Error Occurs in a
Windows 2000 Cluster"
http://support.microsoft.com?kbid=326826 "Some Programs May Be Slow When
Accessing Files on a Network Share"
http://support.microsoft.com?kbid=329703 "'STOP' Error Messages in Qafilter.sys
or Qsfilter.sys with Third-Party Quota Management Tool"
http://support.microsoft.com?kbid=329876 "STOP Errors When Alteon Gigabit
Network Adapter Is Installed"
http://support.microsoft.com?kbid=331053 "'DRIVER_IRQL_NOT_LESS_OR_EQUAL' Error
Message when You Dismount a Volume"
http://support.microsoft.com?kbid=810980 "'STOP 0x000000D1
IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys' Error Message When You Try to Shut Down the
Computer"
http://support.microsoft.com?kbid=812484 "'DRIVER_IRQL_NOT_LESS_OR_EQUAL
3cisati.sys' Error Message When You Run Windows 2000 Setup"
http://support.microsoft.com?kbid=816036 "Windows 2000 Crashes with a 'Stop
0x000000d1' Error Message"
http://support.microsoft.com?kbid=816990 "FTDisk May Cause a 'STOP Error
0x000000D1' Error Message When You Shut Down Your Computer"
http://support.microsoft.com?kbid=817367 "Stop Error 0x000000D1 When You Use
Host Integration Server to Connect to a Mainframe Computer That Is Using the DLC
Protocol"
http://support.microsoft.com?kbid=817864 "Network Monitor Protocol Causes Stop
Code 0xD1 When Closing Adapter"
http://support.microsoft.com?kbid=826502 "The server stops responding and you
receive a 'Stop 0x000000d1' error message"
http://support.microsoft.com?kbid=831293 "'Stop' Error Message When Your
Computer Tries to Access a Removable Disk Device"


Jerold Schulman
Windows: General MVP
JSI, Inc.
http://www.jsiinc.com
 

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