Trouble with Outlook 2003 and PST File

[jon]

Hi,

We have a user who is using Outlook 2003 and moves most emails to a PST file
which is considered archived email data.

They have reached the Max limited on this PST file of 1.99GBs and its not
letting them open the PST file.
It is trying to repair it when they try to open the PST file.
Here is the message they receive:
"Can't move the items. The file <path>\<filename>.pst has reached its
maximum size. To reduce the amount of data in this file, select some items
that you no longer need, and then permanently delete them."

I can't even get it open to delete stuff.

I found KB article # 832925 on MS website to try and resolve this but it is
not showing the registry entries as in the KB article.

The registry path does not show
"HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Outlook\PST" as
in the KB article.

In fact it doesn't have any of it on the desktop registry and I have checked
a few desktops and not one desktop has this path as shown in the KB article
so I am not even sure to look now.

Does any know how else I can try and fix this problem with the PST file with
out losing data or resolve the problem using the information in the KB
article and trying it again?

Thanks for any help...

 

[krazykrl]

If you right-click on the account in Outlook and choose properties,
than choose Advanced, there is an option for "compact now". See if you
can do that.

 

[Sue Mosher [MVP-Outlook]]

The user will need to truncate the current file to repair it. See http://www.slipstick.com/problems/repair2gbpst.htm

The article you cited has nothing to do with resolving the current problem, only for preventing a future occurrence. You will need to add the registry keys and values described in the article. You might also consider starting this user on a new archive file using the new Outlook 2003 .pst format that can grow larger.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers