trouble with Microsoft wireless notebook optical mouse 4000

[Guest]

plz help me I have use window vista, after i have brought wireless mouse 4000
it have worked properly. After i have used for a month, it suddenly stopped
working. i unplug usb receiver for a while, then go back again, it works!!
but within a short time.
after that i have download
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx
from this web site
i have answer 4 questions in that website,\
first one: i chose mouse
second : i chose microsoft wireless notebook optical mouse 4000
third : i chose 32 bit (because i knew)
forth : english

after download and install
it always tell me
Wireless mouse battery level:critical low
replace the batter in wireless mouse now
i bought a pack of battery then tried each of them but useless
after all my mouse doest work at all. plz help me
email for me at (e-mail address removed)
thanks you so much

 

[Cal Bear '66]

Have you run Windows Update with the mouse plugged in?

 

[Guest]

yup I have run program what i have just downloaded. everything looks fine,
but under wireless battery status said:" wireless mouse battery level :
critical low replace the batteries in the wireless mouse now. that is all i
have known

 

[dean-dean]

It sounds like you software is working ,but your hardware may not be. Do
you have the receipt for the mouse? Could you exchange it? It may be
defective. If not, try sanding the metal + (positive) node of the battery
holder a little with an emery board.

 

[Guest]

U think something wrong with hardware, phew I hope so. but the light of the
both receive usb and mouse all works. I have just brought 1 month , I still
have receipt I hope people will change for me a new one. however, do U think
something wrong with my laptop? I afraid it got some virus.

 

[dean-dean]

The message you are seeing is part of your wireless mouse software. It's
not from a virus. If you go to Contol Panel > Mouse, on the Wireless tab,
does it also show the battery as low? Follow the troubleshooting steps in
this article, to see if it helps your situation. Go through each method,
one at a time. Since you are using a laptop, does the "battery critical
low" happen no matter where you are at? If you have more than one USB port,
try the receiver in a different port, or try moving the receiver at
different angles, even trying the "flat" angle. Here's, the article:

You may receive messages that state that the battery level is low when you
use Microsoft wireless pointing devices:
http://support.microsoft.com/kb/916457

 

[Guest]

control panel>mouse.>>wireless tab>>> in battery status always show critical
low status. first method, i repace a lot new batterys, second method my USB
port all works except for my mouse, third method i have put it lose as
possible to receiver, forth method i have test with all kind of surface >>
doest work at all, fifth method it is how i have been checking my mouse
status. it always said:" critial low"
only method is that bring I to Shackradio where i bough it to exchange a
new one. Wish me luck!
ah, thank you anyway, ur information is so usefull, i am so glad to talk to
u. happy every day!