Roger said:
I have an HP DeskJet 932c that was working great yesterday, but today it will
only print in pink.
I have run all the diagnosis from HP and the cartridges are 60% full.
All the settings are set to factory default.
My guess is that you have an old #78 cartridge, well beyond its shelf life.
You should print a diagnostic nozzle pattern as shown at:
http://h10025.www1.hp.com/ewfrf/wc/...=bpd07098&product=61012&dlc=en&lang=en#N1024A
If the nozzle pattern only shows magenta and no cyan then check the warranty
date as shown at:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014.
If the cartridge is still in warranty return it to your dealer or contact HP
for a replacement. If the cartridge is beyond the two year warranty then it is
probably a shelf life issue that can be corrected with a fresh cartridge.
When buying new cartridges look for the "install by" date on the package. I
would look for a cartridge with at least six months remaining before the
"install by" date, which would be a year remaining in the warranty.
If you need to store cartridges for an extended period of time keep them
upright as they would be on a store display. Avoid temperature extremes.
Regards,
Bob Headrick, not speaking for my employer HP
