Trouble staying connected after 10-15 mins.

[Guest]

Okay my problem is that I will be surfing for about 10-15 minutes and then my connection drops. I have cable internet and when I call the company which happens to be cox they tell me that my modem is still connected and they have me reboot and then tell me great it works now. Well at the beginning of each call I tell them that in order to recover my surfing ability I have to reboot. All that they do is tell me to reboot and that they can have some incompetent tech come out and try to fix it. So whats up with this? Let me know if more info is required and feel free to e-mail me.

 

[Guest]

I believe that I have found the problem being malware virii. If the problem persists I will make another post.

 

[*Vanguard*]

"JonRogers" said in

Okay my problem is that I will be surfing for about 10-15 minutes and
then my connection drops. I have cable internet and when I call the
company which happens to be cox they tell me that my modem is still
connected and they have me reboot and then tell me great it works
now. Well at the beginning of each call I tell them that in order to
recover my surfing ability I have to reboot. All that they do is
tell me to reboot and that they can have some incompetent tech come
out and try to fix it. So whats up with this? Let me know if more
info is required and feel free to e-mail me.

Did their tech run a signal test to ensure sufficient signal strength?
I believe they can only measure the WAN side of the cable modem, not the
LAN side.

When the connection drops, have you tried disabling and reenabling the
LAN connectoid? Have you tried running the following commands:

ipconfig /release *
ipconfig /flushdns (optional)
ipconfig /renew

You don't mention if you are also using a [NAT] router. If your
computer is connected directly to the cable modem, the above commands
will work to get the cable modem's DHCP server to renew your IP lease
with it. If you have a router between your computer and the cable
modem, the commands will only get your router's DHCP server to do the IP
renew. You'll have to open the web page for the router to use its
built-in Release and Renew functions to have its IP renewed that the
cable modem assigned to the router.

I haven't seen a virus that can reach out to disable a cable modem.
Also, since you are rebooting your computer to fix the problem,
obviously the problem was not with the cable modem that remained powered
up during the entire reboot of your computer. I'm assuming by "reboot"
that you meant you were rebooting your computer instead of using the
cable modem's web page to "restart" the cable modem.

Have you updated your anti-virus software and ran a full scan? Have you
ran Ad-aware and Spybot to check for spyware?

You make no mention of which version of Windows that you are running.
In fact, you don't even mention that you are running Windows at all
(there were Unix versions of IE but no longer supported). If using an
NT-based version of Windows, have you checked the Event Viewer logs to
see if there was an error at the time of the disconnect?

 

[*Vanguard*]

"JonRogers" said in

I believe that I have found the problem being malware virii. If the
problem persists I will make another post.

The plural of "virus" is "viruses". The replacement of "i" as the
plural form for a word ending in "us" does not apply (since "vir" is not
the root but "virus" as a whole is). "Virus" is not a single count form
of "vir", a variant of "viro"; i.e., you don't take "vir" to add "us" to
denote a singular of "vir". "Virus" is all one word that happens to end
in "us" but which has nothing to do with counting. Plus, when
applicable, you only add a single "i" to replace "us" (when used in a
count noun rather than a mass noun), not two of them!

virii -- Incorrect pluralization of "virus", used by people who want to
make themselves look smarter. Example: "My computer is infected with
virii! I am also a moron."
http://spl.haxial.net/viruses.html

And although there actually is a 'viri' form for 'virus', it's the
genitive *singular*, not the nominative plural.
*Virii is still completely silly, so don't do that; otherwise, everyone
will know you're just a blathering script kiddie.
http://www.perl.com/language/misc/virus.html