Trojan virus

[Ruth]

HELP please I have Norton Anti virus, it has detected
Trojan virus but says it can't delete it. What do I do???

 

[djmasala.com]

Quarrantine it.

 

[Mike P]

Also go to nortons web site and see if their is a removal
tool for that virus

 

[Bruce Chambers]

Greetings --

Follow Norton's removal instructions.

Bruce Chambers

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[Don]

Hi Ruth:

Is the Trojan indentified as - C:\Windows\System32\SVC.EXE

I am getting that message - which Norton is unable to
delete as well.

There is help on Norton's website when it cannot access a
file. You must run msconfig and reboot into Safe mode
then run a Virus scan. In this case it was only able to
quarantine it. But it was right back there after a second
re-boot.

So, either this is an error with System Works or a Trojan
that is able to self-replicate from other infected files.

Don