kaenea said:
Hi...I keep doing a scan of my computer and spysweeper keeps finding Trojan
Horse: trojan-downloader-zlob. I also get little popups in my toolbar at the
bottom saying I need to download software to get rid of it. How do I get rid
of this. My spyware isn't fully getting rid of it. It always comes back.
And this is on Vista (assumed since you posted in a Vista newsgroup but
I want to be sure)? Since you are getting the toolbar popups, it does
seem like you are really infected and not that this is a false-positive.
It would be very interesting to know how you got infected if this is a
clean install and those of us working in this sector of the tech
industry would appreciate your information.
Here are some questions for you to answer if you will be so kind:
1. Was this an upgrade or clean install?
2. If an upgrade, was the machine already infested? If you thought it
was clean, how did you determine that?
3. On Vista, are you running with administrative privileges or in a
standard user account?
4. With what program are you doing the scan? Just Spysweeper? What
antivirus do you have installed?
5. If the machine was really clean right after the Vista install, do you
know how you got infected?
I can tell you how we remove Zlob infections in XP and will give you the
links below. Because of Vista's new User Account Control and other
security changes, I honestly don't know if these programs and techniques
will work for you. Vista is so new out in the wild that we techs are
still learning. For instance, in my service area I've got three clients
who are just getting new computers with Vista and so I haven't seen any
malware infections first-hand.
Here are the older non-Vista standard directions for removal:
Do the preparatory work here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Do the specific removal steps here:
http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan
Please do post back with the answers to my questions. This will help us
help you and others.
Malke
