trojan doesn't allow me to start my windows pc

[coyote]

a while ago I detected a trojan into my pc ...now cannot go into my pc ,
when I turned on my pc I just got the "apologized screen" with all the
iniciation options : safe mode , safe mode with network , start windows
normally , etc...after that this screen will contimues repeat and repeat
.....basically I cannot go to my desktop ...please help ...

 

[PA Bear [MS MVP]]

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

 

[Ken Blake, MVP]

a while ago I detected a trojan into my pc

What trojan? How did you detect it? What did you do about it?

 

[luishugo]

Hello and thanks for the reply I am helping my brother is this issue
basically he have just have the AVG free antivirus in his pc and actually he
have the" A square hijack this "..so because the pc just allowed to open this
program(A square) I got a results search ...like a trojan " system 32 . exe
............. and sorry but I do not remember the rest of this trojan in this
system 32 ...in that way I start to kill the process by this program option
....
and I have to do it fast but all time come a window "sorry for the
inconvenience but windows need to shut down "...I hope I do not kill some
process to are really important to the windows boot iniciation ....now I
cannot log to the pc ...and the behavior of the pc is just reboot and reboot
the same blue screen " sorry for the inconvenience but windows didn't shoot
down properly , please choose the boot ...
safe mode
safe mode with networking
best configuration
start windows normally .......etc.
I choose all the options and the pc continues boot and got the same blue
screen
please can someone can help me out ...I will really apreciate .

 

[Ǝиçεl]

Hello Coyote,

SUPERAntiSpyware is worth a try as well.
<http://www.superantispyware.com/>
After the software is updated, it is suggested FULL scanning the system in
Safe Mode.

SUPERAntiSpyware Online Safe Scan at
<http://www.superantispyware.com/onlinescan.html>


Good luck


Ǝиçεl
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