Trend Micro Uninstall

[Guest]

When starting Outlook2003 I get the following notice....

"The add-in "C:\Program Files\Trendmicro\anti-sspam\EMapWpr.dll" could not
be installed or loaded. This problem may be resolved using Detect and Repair
on the Help Menu.

The problem is that the TrendMicro/Anti-Spam has been uninstalled, there is
no directory or file. I reinstalled the Anti-Spam program and then
uninstalled it. Same results. When I try a Detect and Repair it does not work
with the SP2.

Have searched and searched the registry for something with no luck...

Any thoughts?? Tried contacting TrendMicro but never get a reponse to the
real problem....

Thanks

 

[Brian Tillman]

When starting Outlook2003 I get the following notice....

"The add-in "C:\Program Files\Trendmicro\anti-sspam\EMapWpr.dll"
could not be installed or loaded. This problem may be resolved using
Detect and Repair on the Help Menu.

The problem is that the TrendMicro/Anti-Spam has been uninstalled,
there is no directory or file. I reinstalled the Anti-Spam program
and then uninstalled it. Same results. When I try a Detect and Repair
it does not work with the SP2.

Open Outlook and click Tools>Options>Other>Advanced Options>COM Add-Ins and
Add-In Manager and look for references to Trend. Remove them if you find
them.

Also, with Outlook closed, delete or rename the file
%AppData%\Microsoft\Outlook\Extend.dat

Have searched and searched the registry for something with no luck...

Addins are listed in the keys
HKCU\Software\Microsoft\Office\Outlook\Addins
HKCU\Software\Microsoft\Office\11.0\Outlook\Addins
HKLM\SOFTWARE\Microsoft\Office\Outlook\Addins

 

[Guest]

Brian,
Thanks letting Outlook create a new extend.dat file did the trick.....