Trend Micro Anti-Spam...No new mail sound played

[Sandy]

I have Trend Micro Anti-Spam filter installed in Outlook Express, it
works really well as far as spam detection. There is however a conflict
with the plugin and the new mail sound normally heard when a new email
arrives. I tried uninstalling the plugin and the sound returned. As
soon as I re-installed the plugin the sound disspeared again.

I know this is an Outlook group, but I figured the issue may exist in
both programs, anyone had any similar experiences with this plugin?

Sandy

www.sandydoull.com

 

[Brian Tillman]

I have Trend Micro Anti-Spam filter installed in Outlook Express, it
works really well as far as spam detection. There is however a
conflict with the plugin and the new mail sound normally heard when a
new email arrives. I tried uninstalling the plugin and the sound
returned. As soon as I re-installed the plugin the sound disspeared
again.

Ask in an Outlook Express or Trend Anti-Spam newsgroup. The first is
news://msnews.microsoft.com/microsoft.lublic.outlookexpress.general . I
have no idea where to find the second.

 

[Sandy]

I thought since this utility is also available as an Outlook plugin
that someone here may have had smililar issues.

Regards,
Sandy

www.sandydoull.com

 

[Brian Tillman]

Ask in an Outlook Express or Trend Anti-Spam newsgroup. The first is
news://msnews.microsoft.com/microsoft.lublic.outlookexpress.general .
I have no idea where to find the second.

Oops. Bad link.
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

 

[Brian Tillman]

I thought since this utility is also available as an Outlook plugin
that someone here may have had smililar issues.

Not necessarily. The interfaces into Outlook and Outlook Express are
sufficiently different that a plug-in for one may not operate anything like
a plug-in for the other.

 

[Sandy]

I received an email from Trend Micro Support it appears to be a known
issue:

This is a known issue of TMAS v3.52 which is listed in Readme file as
item 7.17.

The 3rd party module inside TMAS would influence the function
of sound notification.

Please see the description below.


7.17 Notification features may not work successfully with Trend Micro
Anti-Spam installed.

=====================================================================
The notification icon for new messages in the status bar and
"Play sound when new messages arrive" features of Outlook
Express
may not work successfully with Trend Micro Anti-Spam installed.

We apologize for any inconvenience this might have caused you.


Regards,
Sandy