Tough Ethernet Problem Probably Relating to WinXP

F

frank1492

I have Verizon DSL and am connected directly to a Westell 6100 modem.
The modem has been fully checked out and tried with another computer.
The Ethernet cable is good.
The internal NIC card (Dell Laptop) was replaced with a PCMCIA
Ethernet Card (and the card was tested on another computer.)
I can connect just fine with dialup but cannot connect to DSL.
Many of the experts are stumped.
Here is a config/all:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D947Z321
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dynex DX-E201 CardBus PC
Card
Physical Address. . . . . . . . . : 00-19-5B-5E-B2-2E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 0.0.0.0

PPP adapter AT&T Connection Service:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 12.76.176.123
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 12.76.176.123
DNS Servers . . . . . . . . . . . : 204.127.160.4
12.102.240.2


What else could be wrong? I have a Dell WinXP reinstallation disc.
Will I lose my settings if I use it, or is there something else I
should look for first.
Help much appreciated!
Frank
 
S

Shenan Stanley

frank1492 said:
I have Verizon DSL and am connected directly to a Westell 6100
modem. The modem has been fully checked out and tried with another
computer. The Ethernet cable is good.
The internal NIC card (Dell Laptop) was replaced with a PCMCIA
Ethernet Card (and the card was tested on another computer.)
I can connect just fine with dialup but cannot connect to DSL.
Many of the experts are stumped.
Here is a config/all:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D947Z321
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dynex DX-E201 CardBus PC
Card
Physical Address. . . . . . . . . : 00-19-5B-5E-B2-2E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 0.0.0.0

PPP adapter AT&T Connection Service:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 12.76.176.123
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 12.76.176.123
DNS Servers . . . . . . . . . . . : 204.127.160.4
12.102.240.2


What else could be wrong? I have a Dell WinXP reinstallation disc.
Will I lose my settings if I use it, or is there something else I
should look for first.
Click to expand...

Unplug your DSL modem from the power for 5 minutes...
Plug it back in...

On your computer...
Open a command prompt...

netsh winsock reset
<enter>
reboot.
 
F

frank1492

I neglected to mention I have tried this before. Results:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>netsh winsock reset
The following command was not found: winsock reset.

C:\Documents and Settings\Frank>

I understand this command requires SP2 and that brings us
to another strange thing: Every offline check I make including
examinng "system" in "settings" and running "winver" tells me
I have SP1, whereas when I go to the MS site to download
SP2 it tells me I already have it! The list of possible downloads
it gives me only includes ".net" SP3! Should I download that?
And please tell me as I am only on dialup these days, is there
any way to download it without doing the other security updates?
The whole list would take over 12 hours!
Thanks. Hope we're on the right track!
Frank






frank1492 said:
I have Verizon DSL and am connected directly to a Westell 6100
modem. The modem has been fully checked out and tried with another
computer. The Ethernet cable is good.
The internal NIC card (Dell Laptop) was replaced with a PCMCIA
Ethernet Card (and the card was tested on another computer.)
I can connect just fine with dialup but cannot connect to DSL.
Many of the experts are stumped.
Here is a config/all:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D947Z321
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dynex DX-E201 CardBus PC
Card
Physical Address. . . . . . . . . : 00-19-5B-5E-B2-2E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 0.0.0.0

PPP adapter AT&T Connection Service:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 12.76.176.123
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 12.76.176.123
DNS Servers . . . . . . . . . . . : 204.127.160.4
12.102.240.2


What else could be wrong? I have a Dell WinXP reinstallation disc.
Will I lose my settings if I use it, or is there something else I
should look for first.
Click to expand...

Unplug your DSL modem from the power for 5 minutes...
Plug it back in...

On your computer...
Open a command prompt...

netsh winsock reset
<enter>
reboot.
Click to expand...
 
F

frank1492

I know now there is no SP3 at present for WinXP Home Edition!
So I must still try to download SP2.
(1) Where can I find this and do this most easily??? I cannot seem
to find a way to do it from the MS website (or why am I so stupid?)
(2) Why do you think the site tells me I have SP2 when the local
checks say SP1????





I neglected to mention I have tried this before. Results:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>netsh winsock reset
The following command was not found: winsock reset.

C:\Documents and Settings\Frank>

I understand this command requires SP2 and that brings us
to another strange thing: Every offline check I make including
examinng "system" in "settings" and running "winver" tells me
I have SP1, whereas when I go to the MS site to download
SP2 it tells me I already have it! The list of possible downloads
it gives me only includes ".net" SP3! Should I download that?
And please tell me as I am only on dialup these days, is there
any way to download it without doing the other security updates?
The whole list would take over 12 hours!
Thanks. Hope we're on the right track!
Frank






frank1492 said:
I have Verizon DSL and am connected directly to a Westell 6100
modem. The modem has been fully checked out and tried with another
computer. The Ethernet cable is good.
The internal NIC card (Dell Laptop) was replaced with a PCMCIA
Ethernet Card (and the card was tested on another computer.)
I can connect just fine with dialup but cannot connect to DSL.
Many of the experts are stumped.
Here is a config/all:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Frank>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D947Z321
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dynex DX-E201 CardBus PC
Card
Physical Address. . . . . . . . . : 00-19-5B-5E-B2-2E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 0.0.0.0

PPP adapter AT&T Connection Service:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 12.76.176.123
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 12.76.176.123
DNS Servers . . . . . . . . . . . : 204.127.160.4
12.102.240.2


What else could be wrong? I have a Dell WinXP reinstallation disc.
Will I lose my settings if I use it, or is there something else I
should look for first.
Click to expand...

Unplug your DSL modem from the power for 5 minutes...
Plug it back in...

On your computer...
Open a command prompt...

netsh winsock reset
<enter>
reboot.
Click to expand...
Click to expand...
 
F

frank1492

I just used "guided help" from the MS site to reset the TCP/IP
stack. I still have all zeros for the IP address. I'm on a suicide
watch.
 
P

Pegasus

frank1492 said:
I just used "guided help" from the MS site to reset the TCP/IP
stack. I still have all zeros for the IP address. I'm on a suicide
watch.
Click to expand...

Before you stick your head in the oven, get the adapter off
DHCP and assign a fixed IP address in the correct subnet.
This is likely to give you some valuable pointers.
 
G

George

frank1492 said:
I have Verizon DSL and am connected directly to a Westell 6100 modem.
The modem has been fully checked out and tried with another computer.
Click to expand...
What else could be wrong? I have a Dell WinXP reinstallation disc.
Will I lose my settings if I use it, or is there something else I
should look for first.
Help much appreciated!
Frank
Click to expand...

I also have the Westell 6100 DSL2 modem and that modem also has a built in
firewall which may be the reason for not being able to connect??? Go into
the modem properties and check them.
 
F

Frank\(FL\)

frank1492 said:
I have Verizon DSL and am connected directly to a Westell 6100 modem.
The modem has been fully checked out and tried with another computer.
The Ethernet cable is good.
The internal NIC card (Dell Laptop) was replaced with a PCMCIA
Ethernet Card (and the card was tested on another computer.)
I can connect just fine with dialup but cannot connect to DSL.
Many of the experts are stumped.
Here is a config/all:
Click to expand...
snip snip
Click to expand...


No one will be able to answer your question without knowing whether
you have PPPoE or DHCP, for starters. Verizon DSL is set up
differently from area to area. Verizon should have a _how to setup_
page on their web site for your area.
 

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