TO/CC/BCC drop down in outlook no showing up

[Donna Alcorn]

when I am composing a new email I would like to click the TO/CC/BCC buttons
and get a list of my contacts. It is not letting me do this. I can start
typing names and it autofills if that helps but I can no longer get the drop
down list.
When I click the TO/CC/BCC a box called Select names appears but I cannot do
anything there either.
I did go through the help menu and options it asks me to do I cannot access.

please help very frustrated.

Donna

 

[Diane Poremsky [MVP]]

When you say you can't do anything, do you mean its empty or something else?

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]

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