TIF FIles

[wjreinhard]

We have a Windows Server 2003 R2 server setup for inbound/outbound faxing.
We've run into an issue where we are receiving faxes and they are showing
streaks going down the entire page making it unreadable. These are TIF files
which by default are opened by the Windows Picture and Fax Viewer.

We have verified that nothing is wrong with the image file as we can copy it
to another computer and it opens fine. I have found many threads on the net
about this issue, but only one resolution - install IE 7. We already are
using IE7. Any other suggestions would be greatly appreciated.

 

[Andrew Rinaldi]

We have a Windows Server 2003 R2 server setup for inbound/outbound faxing.
We've run into an issue where we are receiving faxes and they are showing
streaks going down the entire page making it unreadable. These are TIF files
which by default are opened by the Windows Picture and Fax Viewer.

We have verified that nothing is wrong with the image file as we can copy it
to another computer and it opens fine. I have found many threads on the net
about this issue, but only one resolution - install IE 7. We already are
using IE7. Any other suggestions would be greatly appreciated.

I suspect you have subtle image corruption because your modem does not
support ECM. Microsoft tiff viewers vary enormously in their ability to
open and display corrupted images... changing to different tools, OS's,
or even SP's can have an impact.

Try using a third party tiff viewer on your 2003 Server. I'd suggest you
try Brava! or Irfanview.

If you can view the tiff file correctly on the server with a third party
viewer then it's a fair bet that it's the lack of ECM. You could try
changing the modem, or if it's a business critical deployment, get
yourself a fax board that supports ECM.