thinking about a career

[cathy]

Hello! I am thinking about a career in tech support. I would like to
know if anyone has any information that would be helpful should I
choose this field?
Any information would be greatly appreciated.

Thank You!
C

 

[nameir]

Cathy go with your heart!!
go with what you like, nothing else... do not go because other people doing
it, or it is good money or...
if you think you like it then go for it!
good luck

 

[Stacey]

my father always told me to get a job i like
because i'll be working most of my life...

so not worrying about pay, i have been working as a service engineer
for 28 years and still love my job...
i actually look foreward to it each day because i know i will be
troubleshooting
and helping people
and will never see exactly the same problem on a day to day basis...
so it;s always interesting...

near the very beginning of my career, i was offered a job which would
actually have paid *considerably* more money
but would have been quite a bit more routine...
i;ve never regretted it...
(well almost never <g> )

so i suggest you do what you like best!

Ditto. I was studying to be a mechanical engineer and it all looked boring.
I was always interested and liked repairing cars so dropped out of that to
go to tech school and have worked on cars for the past 25 years. Still love
going to work everyday and have no interest in owning a shop (tried that
for a couple of years, blech!) or making more money as I enjoy my job that
much.

So if this is something you think you'd enjoy, just do it. What do you mean
specifically by "tech support"? Field or phone or ???

 

[Wheat Muncher]

cathy Babbled on and on and on about:

Hello! I am thinking about a career in tech support. I would like to
know if anyone has any information that would be helpful should I
choose this field?
Any information would be greatly appreciated.

Thank You!
C

Run with it. I love it. I am merely (some would say) a tech... don't ever
let anybody tell you that. I make fairly decent coin doing what I love, I
wouldn't have it any other way, and without people like us, the world of
computers may very well grind to a halt. Where would all those high up
executive types be without their PC's, PDA's and Laptops? Lost, that's
where. I personally love it when lawyers call me at 10:30 at night because
they had a crash and need their systems up and running. makes you feel
kinda good.<g>
Also, if you have the available option, take some courses in Linux. It is
becoming extremely popular among home users now (more so than it used to
be) and I dropped the ball on that. When I started in the field, Linux and
Unix were for the Network junkies and large IT departments. I didn't have
the patience to learn it, and now I am paying the price for it. I have to
teach myself.
The only key piece of advice I could give you is this:
from this moment, it is a continuous, and at times frustrating, learning
curve. Stick to you're guns. Technology changes so fast, so I will tell you
that you have to stay on top of things.

 

[Graham]

Hmmm, I have been doing tech support for 10 years. Yes it can be a great
wage etc. However, think about the people you will be supporting. You will
be doing LOTS of interaction. I have worked for companies who have a team
of developers who were great fun to work with, and then the next company
would be a bunch of aholes.... Remember : You will be dealing with people
with problems. They will never come to see you when they are happy about
something !! They will usually be unhappy because they have a problem, so
its just problem/troubleshooting/problem etc... It sounds great to start
with, but believe me it can drag you down after a full week of it...

Good luck.

 

[bobb]

Hmmm, I have been doing tech support for 10 years. Yes it can be a great
wage etc. However, think about the people you will be supporting. You will
be doing LOTS of interaction. I have worked for companies who have a team
of developers who were great fun to work with, and then the next company
would be a bunch of aholes.... Remember : You will be dealing with people
with problems. They will never come to see you when they are happy about
something !! They will usually be unhappy because they have a problem, so
its just problem/troubleshooting/problem etc... It sounds great to start
with, but believe me it can drag you down after a full week of it...

Good luck.

Not so if most of these people are internal customers, users who work
for the same company you do, then they have to be at least civilized
to you.

True enough, if you work for one of these outsourced outfits, i.e.
EDS, then you will be support different external customers, and really
don't have a chance to spend enough time with one customer before you
have to move on. Yeah, I wouldn't want to be here either.





-bobb

 

[Stacey]

Remember : You will be dealing with people
with problems. They will never come to see you when they are happy about
something !! They will usually be unhappy because they have a problem, so
its just problem/troubleshooting/problem etc... It sounds great to start
with, but believe me it can drag you down after a full week of it...

Sounds like being an auto shop owner rather than the mechanic. I've been on
the end of dealing with the irrate people directly and as you said it can
drag you down in a short period of time.