Thin Client User unable to log back in after locking workstation

[Guest]

We have one user unable to log back in after locking his workstation. The
keyboard responds with the NUM LOCK key but cannot type in the password to
unlock the station. This only happens to this particular user using different
stations (does not happen to any other user). We have deleted the user's
profile but still happening. Appreciate any suggestions. Thanks.

 

[Vera Noest [MVP]]

Are you running 2003 on the TS?
Check if this applies to your situation (hotfix is included in SP1):

840721 - Remote user cannot unlock a Terminal Services session in
Windows Server 2003
http://support.microsoft.com/?kbid=840721
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
___ please respond in newsgroup, NOT by private email ___

 

[Guest]

I forgot to mention we are using Windows 2000 Terminal Services running on
Citrix Metaframe XP. Thank you.

 

[Vera Noest [MVP]]

OK, then let's try this one:

Unable To Unlock a Workstation After Locking With Hotkeys
http://knowledgebase.citrix.com/kb/entry.jspa?externalID=CTX105009

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
___ please respond in newsgroup, NOT by private email ___