The Windows Installer Service could not be accessed. Log shows error 0x80010105

[Brian Abernathy]

Here's another plea from a hapless Windows XP Pro user who cannot use the
MSI to install or uninstall anything.

I've already tried the following:

MSIEXEC /REGSERVER from Safe Mode
Reinstalling the Windows Installer, as detailed in Q315346.

Did a clean install from the Windows XP setup disk (not reformatting - just
a clean install).

Checked the permissions for SYSTEM in the HKEY_CLASSES_ROOT.

Here's the log file from my last attempt:

=== Verbose logging started: 3/10/2004 22:41:57 Build type: SHIP UNICODE
2.00.2600.1106 Calling process: C:\WINDOWS\System32\msiexec.exe ===
MSI (c) (18:38): Resetting cached policy values
MSI (c) (18:38): Machine policy value 'Debug' is 0
MSI (c) (18:38): ******* RunEngine:
******* Product: C:\TEMP\3D.msi
******* Action:
******* CommandLine: **********
MSI (c) (18:38): Machine policy value 'DisableUserInstalls' is 0
MSI (c) (18:38): SOFTWARE RESTRICTION POLICY: Verifying package -->
'C:\TEMP\3D.msi' against software restriction policy
MSI (c) (18:38): Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (18:38): SOFTWARE RESTRICTION POLICY: C:\TEMP\3D.msi is not
digitally signed
MSI (c) (18:38): SOFTWARE RESTRICTION POLICY: C:\TEMP\3D.msi is permitted to
run at the 'unrestricted' authorization level.
MSI (c) (18:38): Failed to connect to server. Error: 0x80010105

MSI (c) (18:38): MainEngineThread is returning 1601
=== Verbose logging stopped: 3/10/2004 22:41:58 ===




Has ANYONE gotten this working again?????

Brian

 

[Brian Abernathy]

Hey gang - following up my own message with the answer. In another thread,
I found a reference to this MS article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Which discusses the Windows Installer Clean Up utility. The only problem:
In their infinite wisdom, MS had wrapped the utility in - you guessed it -
the installer! So, I had the fix, but I couldn't install it!

I simply installed it to another machine on the network, then executed the
program on the machine with the messed up installer. I will need to
reinstall some apps - namely MS Office - and a few others I'm sure - but
it's all working now!

Brian