The system has recovered from serious error

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Guest

Hi,

I know you can't see the problem, so I'll be your eyes. I hope.

My old computer started rebooting a number of times by itself, ending up in
Safe Mode. I though it was the firewall, that loves to delete and replace
Internet Explorer files. So I deleted the internet logs (as told to my by the
ventor). Rebooted got safe mode. Tried system restore. Nothing there. Went to
Help and Suppor\trouble shooting startup. Nothing happen. Went to Dr Watson,
to see what it said. Two program were causing a problem. I unstalled both
programs, rebooted, safe mode. Did a virus scan, Spy Sweeper, adware, spybot,
and Regristy Fix (46 hits on that one). Rebooted, back to safe mode again.
Even try using XP CD wouldn't boot off of it, said it too old. Give up.

Mother Day, my son got me a computer. So finally unplug the old one. I am
going to take it to a computer tech to see if he can save anything. Since
being dum, I forgot to save a back up. A friend came over that knows a little
about computer. So we plug the old computer in. To our surprise, it went to
Log in. So I log in, while it was still loading, a error message came up. As
follow:
The system has recovered from a serious error. Error Signature
BCCode:100000ea BCP1:83B9F128 BCP2:82BCD7O BCP3:F8B1DCB4 BCP4:00000001
OSVer5_1_2600 SP:2_0 Product:768_1
C:Docume 1\DianeM\Temp\Were781.dir00\mini051006.02.dmp
C:Docume 1\DianeM\Temp\Were781.dir00\sysdata.xml.

Questions:

1. Why is my XP CD old, is it because of all the updates that Mircosoft has?

2. What is the error code telling me?

3. Is it safe to do a back up on this computer? Or should I let a computer
tech do it?

The computer will go to the tech's, because now it won't shut down.

Thank you for any the help you can give me.

Diane
 
Hi,

Hello Diane!
I know you can't see the problem, so I'll be your eyes. I hope.
Click to expand...

Good start.
My old computer started rebooting a number of times by itself, ending up
in
Safe Mode.
Click to expand...

Random spontaneous reboots are usually a hardware problem, often caused by
overheating. Many systems will do this to protect the affected components.
I though it was the firewall, that loves to delete and replace
Internet Explorer files.
Click to expand...

To my knowledge, the firewall has never done that to any machine I have ever
encountered. The firewall simply blocks unwanted incoming traffic, it would
not have any effect on files used to run Internet Explorer.
So I deleted the internet logs (as told to my by the ventor).
Click to expand...

This poor advice from the vendor would be useful if there were trouble
accessing sites with Internet Explorer, but it's not useful for much else.
Rebooted got safe mode. Tried system restore. Nothing there.
Click to expand...

Not surprising if this is indeed hardware related.
Went to Help and Suppor\trouble shooting startup. Nothing happen.
Click to expand...

Again, no surprise there.
Went to Dr Watson, to see what it said. Two program were causing a
problem. I unstalled both
programs, rebooted, safe mode.
Click to expand...

Dr Watson probably just listed programs that were running in the background
that were running when the system failed. It wrongly assumed they may have
been the cause.
Did a virus scan, Spy Sweeper, adware, spybot, and Regristy Fix (46 hits
on that one). Rebooted, back to safe mode again.
Click to expand...

Good, good, good, good, and bad. Registry fixers often do more harm than
good as they misidentify needed entries. However, you're still looking at
software causes, not hardware.
Even try using XP CD wouldn't boot off of it, said it too old. Give up.
Click to expand...

Because you've likely installed a Service Pack since the original
installation.
Mother Day, my son got me a computer. So finally unplug the old one. I am
going to take it to a computer tech to see if he can save anything.
Click to expand...

Now there's a step in the right direction. Honestly, without the knowledge
and experience, hardware problems are best left to those in the know.
Since being dum, I forgot to save a back up.
Click to expand...

You'd be amazed how few people make regular backups. Most to their own
regret at some point.
A friend came over that knows a little about computer. So we plug the old
computer in. To our surprise, it went to
Log in. So I log in, while it was still loading, a error message came up.
As
follow:
The system has recovered from a serious error. Error Signature
BCCode:100000ea BCP1:83B9F128 BCP2:82BCD7O BCP3:F8B1DCB4 BCP4:00000001
OSVer5_1_2600 SP:2_0 Product:768_1
C:Docume 1\DianeM\Temp\Were781.dir00\mini051006.02.dmp
C:Docume 1\DianeM\Temp\Were781.dir00\sysdata.xml.
Click to expand...

Now there's some useful information. 0x100000EA (or simply 0xEA) shows as a
device driver error. It could be a video driver problem, flaky ram, or
(guess what!) a hardware issue.
Questions:
Click to expand...

Oh, sorry, I thought everything else was a question.
1. Why is my XP CD old, is it because of all the updates that Mircosoft
has?
Click to expand...

As mentioned above, it's because you have installed a service pack. Using
that disk would entail do a clean install to a formatted drive. However, if
the hardware is bad, it won't help and you may find that the installation
won't even complete.
2. What is the error code telling me?
Click to expand...

Hopefully I have already explained that.
3. Is it safe to do a back up on this computer? Or should I let a computer
tech do it?
Click to expand...

I would backup by removing the hard drive from it and installing it in a
working system, then copying data you wish to save from there.
The computer will go to the tech's, because now it won't shut down.
Click to expand...

Sounds like the installation is starting to get more damage from whatever's
wrong.
Thank you for any the help you can give me.
Click to expand...

I hope this has given you some help.
Diane
Click to expand...

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Hi Rick,

I spend most of yesterday, trying to find Rootkit, that DL said might be the
problem.
I don't or can't find it. What did surprise me was, House Call wouldn't scan
my computer. It had before.

Thank you so much for your help. Wish I would have check my email, instead
of looking for Rootkit. I love the way you explain as you were going thru my
email. It makes a lot of since, even to me.

As for the firewall. Here is what Help&Support\tools\advanced system
information\view error log: True Vector Service True Vector engine: File
C:\windows|internet log\none-V9FFH7VPG.ldb* was corrupt and has been copied
to C:\windows\internet log\xDB2.temp*. File C:\windows\internet logs\none
V9FFH7VPG.ldb was corrupt and been deleted. This is EZTrust Armor. CA knows
the problem, because I informated the President of my problem with it
replacing internet files. You know what rolls down hill. Some tech, called.
After messing with my computer for over two hours. He said it was fixed. One
week later started doing it again.

Boot disk. When I get the old computer back from the tech's. Can I then get
a bootable disk of my system? Or should I?

While I was in error logs. I saw lots of System errors and DCOM. All for May
20.
System error Error code 1000000ea (hardware) parameter 182677d08 parameter
2926db520, parameter 3F8621cb4, parameter 400000001.

DCOM got error %1084 attempted to start service Event System with arguments
in order to run the service:{10BElF766-5538-1101B 726-00C04FB926AF}

I have learned from you, that the System error code is telling me that its a
hardware problem. What is DCOM telling me?

Thank you so much for the extra help.

Diane
 
Hi Diane,

DCOM is a set of instructions that allows for interactions between clients
and server objects. Why it is throwing that particular error can be
difficult to tell, as there are many potential causes (including viruses).
It could indicate a problem with network card as well.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
Hi Rick,

My gray hair is showing. I don't understand. Went to webopedia to find out
what clients and server object is.

Clients is that like XP?

Server object: Like XP talking to MSN?

Promise last two questions. Thank you again for your help.

Have a great day.

Diane
 
Hi Rick,

I don't know how to thank you . This last information was great, and have
added it to my favorite list. I think I understand it now. Thanks again

Diane
 
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