"The page cannot be displayed" error

[Guest]

Hi,
when I try to explore pages with SSL, like MS passport, I receive a blank
page with "The page cannot be displayed" message. What is the problem? The OS
is Win XP sp2 (with 883939 fix). Thanks.

 

[Guest]

I have same problem with some secure sites -- but not all of them. I am also
blocked from going to what I would consider normal pages. This started
happening early this week. I've spent two hours looking for solutions. I
turned off my Spy Sweeper and no change.

IE 6.0, SP2; XP SP2; up-to-date on all critical patches (think one of them
caused this problem)

 

[Webbie]

The problem is usually caused by firewalls.
Tutorials on configuring the following firewalls:
eTrust Personal Firewall,
McAfee personal firewall plus,
Norton Internet Security Personal Firewall,
Trend Micro PC-cillin Internet Security 2006 Personal Firewall, and
ZoneAlarm are at http://www.leeindy.com/firewalls.shtml

 

[Frank Saunders, MS-MVP OE]

Hi,
when I try to explore pages with SSL, like MS passport, I receive a
blank page with "The page cannot be displayed" message. What is the
problem? The OS is Win XP sp2 (with 883939 fix). Thanks.

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/archive/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/archive/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Frank,
Thanks for this. I used the 870700 and did all the steps and one or the
combination got rid of my problem (mostly -- when I get the error now, I can
hit refresh and the page loaded properly. When I get more time, I will
troubleshoot some more).

 

[Frank Saunders, MS-MVP OE]

Frank,
Thanks for this. I used the 870700 and did all the steps and one or
the combination got rid of my problem (mostly -- when I get the error
now, I can hit refresh and the page loaded properly. When I get more
time, I will troubleshoot some more).

An occasional "page cannot be found or displayed" but it works on refresh is
unavoidable, given the nature of the Internet and servers.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thanks for your support but, although I had executed all the steps of the
870700
document, the problem already persist (on every SSL pages).