"The messaging interface has returned an unknown error"

[Hal Berenson]

One of my users keeps seeing this popup on an intermittent basis when they
try to open an attachment. I've tried what I can find on the web about this
with no luck. So I'm looking for more suggestions...

The environment is a Windows Server 2003 Terminal Services environment
supporting about 20 users. Only one other user has reported this, but he is
unable to reproduce it.

Is there a way to get Outlook to log more information about why this is
happening?

 

[Hal Berenson]

I should add Outlook 2003 SP1 with all Office Update patches applied.

 

[Hal Berenson]

More info: The attachments in question are attached email messages.

 

[Guest]

Is there anything pertinent in the event viewer (application)?
--
Kathleen Orland

http://www.howto-outlook.com/

 

[Hal Berenson]

Nope, nothing in the event logs.

 

[Guest]

Have you tried using any of the Outlook switches:
http://www.howto-outlook.com/Howto/commandlineswitches.htm
or have you tried deleting and recreating the Outlook profile?
--
Kathleen Orland

http://www.howto-outlook.com/

 

[Hal Berenson]

I've tried deleting and recreating the Profile with no luck.

 

[Hal Berenson]

Some new info. We've now confirmed this happens to all users, and that it
only happens with email forwards from AOL.