The file gdiplus.dll is incompatible with Microsoft Outlook. Install Outlook again.

[Milhouse Van Houten]

Imagine my surprise this morning when I launched Outlook 2007 (MSO
12.0.4518.1014) on my quite new Vista system only to receive the error in
the Subject line.

It worked fine the day before, and is working now. I can't find anything
about this in the KB.

Is it more likely an Outlook problem, Vista problem, or possibly a video
driver problem (I use ATI Catalyst drivers with my Radeon 9600 XT 128MB --
I'm using the latest version available in Windows Update, but not the latest
version available from ATI, which I'll try next if this recurs).

I do use Aero Glass, if that pertains. The system has 2GB RAM.

Event Viewer:

Log Name: Application
Source: Outlook
Date: 5/7/2007 6:55:59 AM
Event ID: 32
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Vista
Description:
The store F:\Outlook\Outlook.pst has detected a catalog checkpoint.


Log Name: Application
Source: Application Error
Date: 5/7/2007 6:56:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module kernel32.dll, version 6.0.6000.16386, time stamp
0x4549bd80, exception code 0xc06d007f, fault offset 0x0001b09e, process id
0xfbc, application start time 0x01c790af672d247a.

 

[Roady [MVP]]

So it fixed itself again? What is the issue?

 

[Milhouse Van Houten]

He said, joking, I assume. It worked upon running it a second time, but
obviously there's somethin' wrong somewhere in one of the three areas I
mentioned, or a combination of them. I never once saw that happen in XP.

So it fixed itself again? What is the issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Imagine my surprise this morning when I launched Outlook 2007 (MSO
12.0.4518.1014) on my quite new Vista system only to receive the error in
the Subject line.

It worked fine the day before, and is working now. I can't find anything
about this in the KB.

Is it more likely an Outlook problem, Vista problem, or possibly a video
driver problem (I use ATI Catalyst drivers with my Radeon 9600 XT
128MB -- I'm using the latest version available in Windows Update, but
not the latest version available from ATI, which I'll try next if this
recurs).

I do use Aero Glass, if that pertains. The system has 2GB RAM.

Event Viewer:

Log Name: Application
Source: Outlook
Date: 5/7/2007 6:55:59 AM
Event ID: 32
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Vista
Description:
The store F:\Outlook\Outlook.pst has detected a catalog checkpoint.


Log Name: Application
Source: Application Error
Date: 5/7/2007 6:56:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module kernel32.dll, version 6.0.6000.16386, time
stamp 0x4549bd80, exception code 0xc06d007f, fault offset 0x0001b09e,
process id 0xfbc, application start time 0x01c790af672d247a.

 

[Roady [MVP]]

No, I'm serious; there is a lot of stuff built-in to fix errors directly so
it looks like Outlook did a proper job. Are you able to reproduce the error?
Then this would be a different case.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

He said, joking, I assume. It worked upon running it a second time, but
obviously there's somethin' wrong somewhere in one of the three areas I
mentioned, or a combination of them. I never once saw that happen in XP.

So it fixed itself again? What is the issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Imagine my surprise this morning when I launched Outlook 2007 (MSO
12.0.4518.1014) on my quite new Vista system only to receive the error
in the Subject line.

It worked fine the day before, and is working now. I can't find anything
about this in the KB.

Is it more likely an Outlook problem, Vista problem, or possibly a video
driver problem (I use ATI Catalyst drivers with my Radeon 9600 XT
128MB -- I'm using the latest version available in Windows Update, but
not the latest version available from ATI, which I'll try next if this
recurs).

I do use Aero Glass, if that pertains. The system has 2GB RAM.

Event Viewer:

Log Name: Application
Source: Outlook
Date: 5/7/2007 6:55:59 AM
Event ID: 32
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Vista
Description:
The store F:\Outlook\Outlook.pst has detected a catalog checkpoint.


Log Name: Application
Source: Application Error
Date: 5/7/2007 6:56:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module kernel32.dll, version 6.0.6000.16386, time
stamp 0x4549bd80, exception code 0xc06d007f, fault offset 0x0001b09e,
process id 0xfbc, application start time 0x01c790af672d247a.

 

[Milhouse Van Houten]

Nothing about that error suggested that Outlook did anything to fix the
problem. It outright suggested I reinstall. I'll see how it goes in the
coming days, but I thought it was a rather dramatic and unusual issue.

No, I'm serious; there is a lot of stuff built-in to fix errors directly
so it looks like Outlook did a proper job. Are you able to reproduce the
error? Then this would be a different case.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

He said, joking, I assume. It worked upon running it a second time, but
obviously there's somethin' wrong somewhere in one of the three areas I
mentioned, or a combination of them. I never once saw that happen in XP.

So it fixed itself again? What is the issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Imagine my surprise this morning when I launched Outlook 2007 (MSO
12.0.4518.1014) on my quite new Vista system only to receive the error
in the Subject line.

It worked fine the day before, and is working now. I can't find
anything about this in the KB.

Is it more likely an Outlook problem, Vista problem, or possibly a
video driver problem (I use ATI Catalyst drivers with my Radeon 9600 XT
128MB -- I'm using the latest version available in Windows Update, but
not the latest version available from ATI, which I'll try next if this
recurs).

I do use Aero Glass, if that pertains. The system has 2GB RAM.

Event Viewer:

Log Name: Application
Source: Outlook
Date: 5/7/2007 6:55:59 AM
Event ID: 32
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Vista
Description:
The store F:\Outlook\Outlook.pst has detected a catalog checkpoint.


Log Name: Application
Source: Application Error
Date: 5/7/2007 6:56:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module kernel32.dll, version 6.0.6000.16386, time
stamp 0x4549bd80, exception code 0xc06d007f, fault offset 0x0001b09e,
process id 0xfbc, application start time 0x01c790af672d247a.

 

[Milhouse Van Houten]

Well, it took 2 months, but I got it again today, and again it worked the
next time. Like last time I allowed error reporting to send off the
information to MS, on the chance that it's of any use to them. The faulting
module this time, however, is OGL.DLL; last time it was KERNEL32.DLL (see
further down in this message). In both cases the error message presented to
the user was the same (see the Subject of this message).

OGL.DLL is an Office application extension file entitled "Office Graphics
Library."

Log Name: Application
Source: Application Error
Date: 7/11/2007 9:10:57 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module OGL.DLL_unloaded, version 0.0.0.0, time stamp
0x454285ac, exception code 0xc0000005, fault offset 0x69ff3850, process id
0x1050, application start time 0x01c7c3d5f5736204.

Nothing about that error suggested that Outlook did anything to fix the
problem. It outright suggested I reinstall. I'll see how it goes in the
coming days, but I thought it was a rather dramatic and unusual issue.

No, I'm serious; there is a lot of stuff built-in to fix errors directly
so it looks like Outlook did a proper job. Are you able to reproduce the
error? Then this would be a different case.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

He said, joking, I assume. It worked upon running it a second time, but
obviously there's somethin' wrong somewhere in one of the three areas I
mentioned, or a combination of them. I never once saw that happen in XP.

in message So it fixed itself again? What is the issue?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Imagine my surprise this morning when I launched Outlook 2007 (MSO
12.0.4518.1014) on my quite new Vista system only to receive the error
in the Subject line.

It worked fine the day before, and is working now. I can't find
anything about this in the KB.

Is it more likely an Outlook problem, Vista problem, or possibly a
video driver problem (I use ATI Catalyst drivers with my Radeon 9600
XT 128MB -- I'm using the latest version available in Windows Update,
but not the latest version available from ATI, which I'll try next if
this recurs).

I do use Aero Glass, if that pertains. The system has 2GB RAM.

Event Viewer:

Log Name: Application
Source: Outlook
Date: 5/7/2007 6:55:59 AM
Event ID: 32
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Vista
Description:
The store F:\Outlook\Outlook.pst has detected a catalog checkpoint.


Log Name: Application
Source: Application Error
Date: 5/7/2007 6:56:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Vista
Description:
Faulting application OUTLOOK.EXE, version 12.0.6014.5000, time stamp
0x46031a52, faulting module kernel32.dll, version 6.0.6000.16386, time
stamp 0x4549bd80, exception code 0xc06d007f, fault offset 0x0001b09e,
process id 0xfbc, application start time 0x01c790af672d247a.