Outlook 2007 frequently crashes with event ID 1000

Discussion in 'Microsoft Outlook Discussion' started by Stan Kay, Mar 19, 2008.

  1. Stan Kay

    Stan Kay Guest

    I am running Vista Ultimate with SP1 and Office Ultimate 2007 also with SP1
    and all Microsoft updates.

    For some time now (prior to installing Vista SP1) Outlook 2007 crashes
    several times a day whilst I am reading/writing emails or deleting unwanted
    emails and I cannot establish what is causing the problem. Vista's Event
    Viewer gives the following information:-

    Log Name: Application
    Source: Application Error
    Date: 19/03/2008 15:01:21
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Study
    Description:
    Faulting application OUTLOOK.EXE, version 12.0.6300.5000, time stamp
    0x4760725d, faulting module mso.dll, version 12.0.6213.1000, time stamp
    0x46eafebf, exception code 0xc0000005, fault offset 0x00016558, process id
    0xef4, application start time 0x01c889d2171188bc.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-03-19T15:01:21.000Z" />
    <EventRecordID>1361</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Study</Computer>
    <Security />
    </System>
    <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>12.0.6300.5000</Data>
    <Data>4760725d</Data>
    <Data>mso.dll</Data>
    <Data>12.0.6213.1000</Data>
    <Data>46eafebf</Data>
    <Data>c0000005</Data>
    <Data>00016558</Data>
    <Data>ef4</Data>
    <Data>01c889d2171188bc</Data>
    </EventData>
    </Event>

    Every crash produces the same event ID and the same error messages.

    Can anyone please offer a solution to this problem?
     
    Stan Kay, Mar 19, 2008
    #1
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  2. I am having similar issue running XP sp2 patches up to date with Office 12
    Professional also up to date.

    Faulting application outlook.exe, version 12.0.6300.5000, stamp 4760725d,
    faulting module outlook.exe, version 12.0.6300.5000, stamp 4760725d, debug?
    0, fault address 0x00013d96.

    Also looking for solutions.

    "Stan Kay" wrote:

    > I am running Vista Ultimate with SP1 and Office Ultimate 2007 also with SP1
    > and all Microsoft updates.
    >
    > For some time now (prior to installing Vista SP1) Outlook 2007 crashes
    > several times a day whilst I am reading/writing emails or deleting unwanted
    > emails and I cannot establish what is causing the problem. Vista's Event
    > Viewer gives the following information:-
    >
    > Log Name: Application
    > Source: Application Error
    > Date: 19/03/2008 15:01:21
    > Event ID: 1000
    > Task Category: (100)
    > Level: Error
    > Keywords: Classic
    > User: N/A
    > Computer: Study
    > Description:
    > Faulting application OUTLOOK.EXE, version 12.0.6300.5000, time stamp
    > 0x4760725d, faulting module mso.dll, version 12.0.6213.1000, time stamp
    > 0x46eafebf, exception code 0xc0000005, fault offset 0x00016558, process id
    > 0xef4, application start time 0x01c889d2171188bc.
    > Event Xml:
    > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    > <System>
    > <Provider Name="Application Error" />
    > <EventID Qualifiers="0">1000</EventID>
    > <Level>2</Level>
    > <Task>100</Task>
    > <Keywords>0x80000000000000</Keywords>
    > <TimeCreated SystemTime="2008-03-19T15:01:21.000Z" />
    > <EventRecordID>1361</EventRecordID>
    > <Channel>Application</Channel>
    > <Computer>Study</Computer>
    > <Security />
    > </System>
    > <EventData>
    > <Data>OUTLOOK.EXE</Data>
    > <Data>12.0.6300.5000</Data>
    > <Data>4760725d</Data>
    > <Data>mso.dll</Data>
    > <Data>12.0.6213.1000</Data>
    > <Data>46eafebf</Data>
    > <Data>c0000005</Data>
    > <Data>00016558</Data>
    > <Data>ef4</Data>
    > <Data>01c889d2171188bc</Data>
    > </EventData>
    > </Event>
    >
    > Every crash produces the same event ID and the same error messages.
    >
    > Can anyone please offer a solution to this problem?
    >
     
    Outlook 2007 crashes, Mar 19, 2008
    #2
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  3. Stan Kay

    Stan Kay Guest

    I have done further work and established that mso.dll, version
    12.0.6213.1000 (the cause of my problem) is definitely an Office SP1 file
    but, oddly, I cannot find that file on my system to test whether replacing
    it with the old version solves the problem.

    I shall continue my personal research.

    Good luck with your searches.


    "Outlook 2007 crashes" <Outlook 2007 >
    wrote in message news:...
    >I am having similar issue running XP sp2 patches up to date with Office 12
    > Professional also up to date.
    >
    > Faulting application outlook.exe, version 12.0.6300.5000, stamp 4760725d,
    > faulting module outlook.exe, version 12.0.6300.5000, stamp 4760725d,
    > debug?
    > 0, fault address 0x00013d96.
    >
    > Also looking for solutions.
    >
    > "Stan Kay" wrote:
    >
    >> I am running Vista Ultimate with SP1 and Office Ultimate 2007 also with
    >> SP1
    >> and all Microsoft updates.
    >>
    >> For some time now (prior to installing Vista SP1) Outlook 2007 crashes
    >> several times a day whilst I am reading/writing emails or deleting
    >> unwanted
    >> emails and I cannot establish what is causing the problem. Vista's Event
    >> Viewer gives the following information:-
    >>
    >> Log Name: Application
    >> Source: Application Error
    >> Date: 19/03/2008 15:01:21
    >> Event ID: 1000
    >> Task Category: (100)
    >> Level: Error
    >> Keywords: Classic
    >> User: N/A
    >> Computer: Study
    >> Description:
    >> Faulting application OUTLOOK.EXE, version 12.0.6300.5000, time stamp
    >> 0x4760725d, faulting module mso.dll, version 12.0.6213.1000, time stamp
    >> 0x46eafebf, exception code 0xc0000005, fault offset 0x00016558, process
    >> id
    >> 0xef4, application start time 0x01c889d2171188bc.
    >> Event Xml:
    >> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    >> <System>
    >> <Provider Name="Application Error" />
    >> <EventID Qualifiers="0">1000</EventID>
    >> <Level>2</Level>
    >> <Task>100</Task>
    >> <Keywords>0x80000000000000</Keywords>
    >> <TimeCreated SystemTime="2008-03-19T15:01:21.000Z" />
    >> <EventRecordID>1361</EventRecordID>
    >> <Channel>Application</Channel>
    >> <Computer>Study</Computer>
    >> <Security />
    >> </System>
    >> <EventData>
    >> <Data>OUTLOOK.EXE</Data>
    >> <Data>12.0.6300.5000</Data>
    >> <Data>4760725d</Data>
    >> <Data>mso.dll</Data>
    >> <Data>12.0.6213.1000</Data>
    >> <Data>46eafebf</Data>
    >> <Data>c0000005</Data>
    >> <Data>00016558</Data>
    >> <Data>ef4</Data>
    >> <Data>01c889d2171188bc</Data>
    >> </EventData>
    >> </Event>
    >>
    >> Every crash produces the same event ID and the same error messages.
    >>
    >> Can anyone please offer a solution to this problem?
    >>
     
    Stan Kay, Mar 19, 2008
    #3
  4. Stan Kay <> wrote:

    > I have done further work and established that mso.dll, version
    > 12.0.6213.1000 (the cause of my problem) is definitely an Office SP1
    > file but, oddly, I cannot find that file on my system to test whether
    > replacing it with the old version solves the problem.


    Probably in %CommonProgramFiles%\Microsoft Shared\Office12
    --
    Brian Tillman [MVP-Outlook]
     
    Brian Tillman, Mar 19, 2008
    #4
  5. Stan Kay

    Stan Kay Guest

    Many thanks Brian; mso.dll is there and so my testing can begin


    "Brian Tillman" <> wrote in message
    news:%...
    > Stan Kay <> wrote:
    >
    >> I have done further work and established that mso.dll, version
    >> 12.0.6213.1000 (the cause of my problem) is definitely an Office SP1
    >> file but, oddly, I cannot find that file on my system to test whether
    >> replacing it with the old version solves the problem.

    >
    > Probably in %CommonProgramFiles%\Microsoft Shared\Office12
    > --
    > Brian Tillman [MVP-Outlook]
     
    Stan Kay, Mar 19, 2008
    #5
  6. Stan Kay

    Stan Kay Guest

    I have compared the mso.dll located here %CommonProgramFiles%\Microsoft
    Shared\Office12 with the mso.dll saved in my Acronis image and they are not
    the same. Both have the same version number and date but the saved version
    is bigger than the current version - I do not know how that has happened but
    I have had crashes with Outlook 2007 open so perhaps that is the reason. I
    have replaced the small one with the saved version and can report that
    Outlook 2007 is now working without a problem.

    Many thanks for your help Brian.




    "Stan Kay" <> wrote in message
    news:...
    > Many thanks Brian; mso.dll is there and so my testing can begin
    >
    >
    > "Brian Tillman" <> wrote in message
    > news:%...
    >> Stan Kay <> wrote:
    >>
    >>> I have done further work and established that mso.dll, version
    >>> 12.0.6213.1000 (the cause of my problem) is definitely an Office SP1
    >>> file but, oddly, I cannot find that file on my system to test whether
    >>> replacing it with the old version solves the problem.

    >>
    >> Probably in %CommonProgramFiles%\Microsoft Shared\Office12
    >> --
    >> Brian Tillman [MVP-Outlook]

    >
     
    Stan Kay, Mar 20, 2008
    #6
  7. Stan Kay <> wrote:

    > I have compared the mso.dll located here
    > %CommonProgramFiles%\Microsoft Shared\Office12 with the mso.dll saved
    > in my Acronis image and they are not the same. Both have the same
    > version number and date but the saved version is bigger than the
    > current version - I do not know how that has happened but I have had
    > crashes with Outlook 2007 open so perhaps that is the reason. I have
    > replaced the small one with the saved version and can report that
    > Outlook 2007 is now working without a problem.


    I'm glad the problem seems resolved.
    --
    Brian Tillman [MVP-Outlook]
     
    Brian Tillman, Mar 20, 2008
    #7
  8. Stan Kay

    EA Tech Guest

    Have you found a solution to your Outlook problem? I'm in the same scenario
    as you. WinXP SP3 Office 2007 with all the current updates.

    Thanks,
    Anthony

    "alex_mayorga" wrote:

    > I seem to have a similar problem on Win XP SP3 and Outlook 2007.
    > It keeps crashing on me.
    >
    > Here's the error for me:
    > Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
    > faulting module outlook.exe, version 12.0.6316.5000, stamp 4833a470, debug?
    > 0, fault address 0x0009fd0e.
    >
    > Where should I look for mso.dll and what to do?
    >
    > "Brian Tillman" wrote:
    >
    > > Stan Kay <> wrote:
    > >
    > > > I have compared the mso.dll located here
    > > > %CommonProgramFiles%\Microsoft Shared\Office12 with the mso.dll saved
    > > > in my Acronis image and they are not the same. Both have the same
    > > > version number and date but the saved version is bigger than the
    > > > current version - I do not know how that has happened but I have had
    > > > crashes with Outlook 2007 open so perhaps that is the reason. I have
    > > > replaced the small one with the saved version and can report that
    > > > Outlook 2007 is now working without a problem.

    > >
    > > I'm glad the problem seems resolved.
    > > --
    > > Brian Tillman [MVP-Outlook]
    > >
     
    EA Tech, Sep 11, 2008
    #8
  9. Stan Kay

    isonet Guest

    Have exactly the same problem WinXP SP2 with office 2007.

    Event msg:
    Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
    faulting module outlook.exe, version 12.0.6316.5000, stamp 4833a470, debug?
    0, fault address 0x00012a5b.

    does someone knows a solution for this problem? couldn't find the mso.dll...


    "EA Tech" wrote:

    > Have you found a solution to your Outlook problem? I'm in the same scenario
    > as you. WinXP SP3 Office 2007 with all the current updates.
    >
    > Thanks,
    > Anthony
    >
    > "alex_mayorga" wrote:
    >
    > > I seem to have a similar problem on Win XP SP3 and Outlook 2007.
    > > It keeps crashing on me.
    > >
    > > Here's the error for me:
    > > Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
    > > faulting module outlook.exe, version 12.0.6316.5000, stamp 4833a470, debug?
    > > 0, fault address 0x0009fd0e.
    > >
    > > Where should I look for mso.dll and what to do?
    > >
    > > "Brian Tillman" wrote:
    > >
    > > > Stan Kay <> wrote:
    > > >
    > > > > I have compared the mso.dll located here
    > > > > %CommonProgramFiles%\Microsoft Shared\Office12 with the mso.dll saved
    > > > > in my Acronis image and they are not the same. Both have the same
    > > > > version number and date but the saved version is bigger than the
    > > > > current version - I do not know how that has happened but I have had
    > > > > crashes with Outlook 2007 open so perhaps that is the reason. I have
    > > > > replaced the small one with the saved version and can report that
    > > > > Outlook 2007 is now working without a problem.
    > > >
    > > > I'm glad the problem seems resolved.
    > > > --
    > > > Brian Tillman [MVP-Outlook]
    > > >
     
    isonet, Nov 19, 2008
    #9
  10. Stan Kay

    Alex Guest

    I have the same Problem but wiht outlook 2003 sp3

    When the user makes a event invitation wiht some peobles, outlook crash
    wiht this event log:

    Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
    faulting module mso.dll, version 11.0.8221.0, stamp 483c699a, debug? 0, fault
    address 0x00038270.

    Citrix 4.5
    Outlook 2003 SP2
    Exhcange 2003 SP Ent

    I have this Problem only with one user!!!

    What can i do?
     
    Alex, Apr 15, 2009
    #10
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