Outlook 2007 frequently crashes with event ID 1000

[Stan Kay]

I am running Vista Ultimate with SP1 and Office Ultimate 2007 also with SP1
and all Microsoft updates.

For some time now (prior to installing Vista SP1) Outlook 2007 crashes
several times a day whilst I am reading/writing emails or deleting unwanted
emails and I cannot establish what is causing the problem. Vista's Event
Viewer gives the following information:-

Log Name: Application
Source: Application Error
Date: 19/03/2008 15:01:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Study
Description:
Faulting application OUTLOOK.EXE, version 12.0.6300.5000, time stamp
0x4760725d, faulting module mso.dll, version 12.0.6213.1000, time stamp
0x46eafebf, exception code 0xc0000005, fault offset 0x00016558, process id
0xef4, application start time 0x01c889d2171188bc.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-03-19T15:01:21.000Z" />
<EventRecordID>1361</EventRecordID>
<Channel>Application</Channel>
<Computer>Study</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6300.5000</Data>
<Data>4760725d</Data>
<Data>mso.dll</Data>
<Data>12.0.6213.1000</Data>
<Data>46eafebf</Data>
<Data>c0000005</Data>
<Data>00016558</Data>
<Data>ef4</Data>
<Data>01c889d2171188bc</Data>
</EventData>
</Event>

Every crash produces the same event ID and the same error messages.

Can anyone please offer a solution to this problem?

 

[Outlook 2007 crashes]

I am having similar issue running XP sp2 patches up to date with Office 12
Professional also up to date.

Faulting application outlook.exe, version 12.0.6300.5000, stamp 4760725d,
faulting module outlook.exe, version 12.0.6300.5000, stamp 4760725d, debug?
0, fault address 0x00013d96.

Also looking for solutions.

 

[Stan Kay]

I have done further work and established that mso.dll, version
12.0.6213.1000 (the cause of my problem) is definitely an Office SP1 file
but, oddly, I cannot find that file on my system to test whether replacing
it with the old version solves the problem.

I shall continue my personal research.

Good luck with your searches.

 

[Brian Tillman]

I have done further work and established that mso.dll, version
12.0.6213.1000 (the cause of my problem) is definitely an Office SP1
file but, oddly, I cannot find that file on my system to test whether
replacing it with the old version solves the problem.

Probably in %CommonProgramFiles%\Microsoft Shared\Office12

 

[Stan Kay]

Many thanks Brian; mso.dll is there and so my testing can begin

 

[Stan Kay]

I have compared the mso.dll located here %CommonProgramFiles%\Microsoft
Shared\Office12 with the mso.dll saved in my Acronis image and they are not
the same. Both have the same version number and date but the saved version
is bigger than the current version - I do not know how that has happened but
I have had crashes with Outlook 2007 open so perhaps that is the reason. I
have replaced the small one with the saved version and can report that
Outlook 2007 is now working without a problem.

Many thanks for your help Brian.

 

[Brian Tillman]

I have compared the mso.dll located here
%CommonProgramFiles%\Microsoft Shared\Office12 with the mso.dll saved
in my Acronis image and they are not the same. Both have the same
version number and date but the saved version is bigger than the
current version - I do not know how that has happened but I have had
crashes with Outlook 2007 open so perhaps that is the reason. I have
replaced the small one with the saved version and can report that
Outlook 2007 is now working without a problem.

I'm glad the problem seems resolved.

 

[EA Tech]

Have you found a solution to your Outlook problem? I'm in the same scenario
as you. WinXP SP3 Office 2007 with all the current updates.

Thanks,
Anthony

 

[isonet]

Have exactly the same problem WinXP SP2 with office 2007.

Event msg:
Faulting application outlook.exe, version 12.0.6316.5000, stamp 4833a470,
faulting module outlook.exe, version 12.0.6316.5000, stamp 4833a470, debug?
0, fault address 0x00012a5b.

does someone knows a solution for this problem? couldn't find the mso.dll...

 

[Alex]

I have the same Problem but wiht outlook 2003 sp3

When the user makes a event invitation wiht some peobles, outlook crash
wiht this event log:

Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module mso.dll, version 11.0.8221.0, stamp 483c699a, debug? 0, fault
address 0x00038270.

Citrix 4.5
Outlook 2003 SP2
Exhcange 2003 SP Ent

I have this Problem only with one user!!!

What can i do?