Thanks, UPS...

[Trammel]

Purchased a HP 4670 tonight - loved that 'see-through' glass design.

Then I thought that I'd do a Google newsgroup search and see what the
general opinion was of it - and found out about the 'banding' problem, which
is a series of broad light/dark stripes on drak scanned images.

So, it was out with a historu book, and a quick scan of Thomas Cromwell
(16th C. English bigwig) which was a suitably dark line drawing - and, hey
presto, there were the famous 'bands,...

What's more, the suggested HP 'self test' fix doesn't cure the problem
either (just like Google said) so it's back to PC world in the morning.

The thing I can't understand, however, is *why* a multi-billion dollar
company like HP release defective products in the first place! - I mean,
they *must* have known that there was a problem with this scanner and dark
images, so why release it on sale?

All that happens is the units get returned - and HP's reputation gets
trampled into the mud. I know that, tomorrow, I won't be coming home with
another HP scanner.

 

[Terry]

Purchased a HP 4670 tonight - loved that 'see-through' glass design.

Then I thought that I'd do a Google newsgroup search and see what the

general opinion was of it - and found out about the 'banding' problem, which
is a series of broad light/dark stripes on drak scanned images.

So, it was out with a historu book, and a quick scan of Thomas Cromwell
(16th C. English bigwig) which was a suitably dark line drawing - and, hey
presto, there were the famous 'bands,...

What's more, the suggested HP 'self test' fix doesn't cure the problem
either (just like Google said) so it's back to PC world in the morning.

The thing I can't understand, however, is *why* a multi-billion dollar
company like HP release defective products in the first place! - I mean,
they *must* have known that there was a problem with this scanner and dark
images, so why release it on sale?

All that happens is the units get returned - and HP's reputation gets

The problem with HP stuff is their drivers/software isn't written
in-house all their software and drivers are written by 3rd party
contractors. I met several of these so called programmers, they don't
have the slighist idea of what hardware is or have any idea of what the
end user needs.

I quit buying HP stuff after I talked to these so-called programmers
and have had good results from other than HP stuff.