Tech Support

[Robert Fernandez]

I've been on the phone with Microsoft's paid support for
over 6 hours and am no closer to a resolution!

Microsoft's paid support has gone to hell. It used to be
great. Now it sucks.

I tried to set this support call up last night at about
8:00 eastern time. (Remember this is for the paid advanced
support - $245) The person taking the payment information
was very nice. I was put into the queue for Exchange
support. At 12:00 MIDNIGHT - someone picked up and said
that they were having an unusual call volume and that
someone would get back to me with 8 hours. I told them
that was unacceptable as that was prime sleep time and i
really didn't want to spend it at my client's office. so
they agreed to call me back at 9:30 the following morning.

Guess what -- No phone call.

So at 10:30 I call them and have been in hell ever since.
From the Exchange Tech not even being aware that there was
a service pack for Outlook 2002, to being told repeatedly
that i must have the wrong email address - even when they
can send and recieve email to my client using that same
email address - to haveing to repeat almost every question
and comment because the accent's are so thick - I'm
totally fed up! I've never been so disappointed in
Microsoft's Tech Support in my life.

Microsoft better wise up and fix their Tech Support.

 

[Roady [MVP]]

Want to share the real issue as well?

Note that this newsgroup is not Tech Support complaints; contact customer
support instead for this
--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

 

[Robert Fernandez]

I've already posted this,but thanks for asking. That post
is out of real frustration.

I installed Office SP3 on an Outlook 2002 client. Then
watched as my inbox emptied out. All the messages in that
folder and the sub-folder disappeared. The sub-folders
that I created stayed. I see someother folks seem to have
the same problem.

All mail in folders created outside of the inbox remain.

Server is Exchange 5.5 SP 3 running on Windows NT 4 SP 6a.
Client is Windows XP - SP 1.

Any ideas on how to fix this short of creating a new
exchange server and restoring the mail there - then
exporting it to a PST and importing it to the client
account?

Thanks

 

[Roady [MVP]]

Alright, well I need some addition info;
Do you have a pst-file (Personal Folders) configured as well where they
could have been delivered?
Have you tried changing/resetting the view on the folders to see whether
it's not hiding anything?
When you rightclick the root folder-> Properties-> button Folder Size does
this indicate the messages are still there?
Can you see the messages when you connect to the Exchange server from
another client not running Service Pack 3?

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

 

[JimO]

Sounds to me like there is a 'synchronization' problem.
Outlook has somehow been configured to synchronize with
another folder (perhaps that .pst file). If I knew more
about Outlook, I would offer more help. All I can say is
that I have had this problem on Laptops many times, and
had to change a setting that dealt with synching.

 

[Guest]

Thanks for your help. I really appreciate it. To answer
your questions....

Do you have a pst-file (Personal Folders)? - Yes and I've
checked every pst and looked for ost files (we don't use
OST) on the network without any luck.

changing/resetting the view - Yes. no effect

Folder Size does this indicate the messages are still
there? - i can't tell you the answer to that. I didn't
know what size it was before they left. It does tell me
that there are messages there, but they are the messages
that came in after this happened.

another client not running Service Pack 3? - No - the
messages are not there when viewed from another client not
running sp3.

 

[Roady [MVP]]

Hi Robert,

Well I'm sorry to say but I don't know what happened then. If you included
hidden and system files/folders during the search and it came up empty I'm
afraid they are gone. I must say that I haven't see this issue before. All I
can do is to wish you luck with the restore.

Regards,
--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3