Yeah, tried that Sue. But thanks for the suggestion.
It was a rather disappointing exercise.
I initially told them I use regular POP and SMTP (also tried my home
account), that I had tried "Detect and Repair", and that it had happened
simultaneously on all OL2003 in our domain - after updating KB892843 with
WSUS.
They asked me pretty much the same questions over and over, then put it into
the too hard basket:
Is this an Exchange account?
"No. We use POP/SMTP"
I would like you to follow the steps below to run a repair to your Office
Outlook and see if this make any help.
1. Click on Help then Detect and Repair
2. Click to select Discard my customized settings and restore default
settings
3. Click Start to start the repair.
"Yes, tried that"
Do you have an exchange account?
"No."
Have you tried Detect and Repair?
"Yes"
This routine continued like this for a while, getting no more or less
helpful. When he got sick of me, I was told that there is a case and MS is
working on a fix.
I asked the case number, which returned me this little ditty in response:
----
The update is still in the progress of research therefore at the moment I am
unable to tell when the exact date the update will be released is. Do not
worry David, I understand that your system is updating through SUS server,
you will get the latest update once the service pack is released.
David, with your permission, if you do not have any other issue, I would
like to temporarily close this case as the update will be released soon. You
can always write in to this email again if you need further assistance after
applying the service pack update. I will reopen the case to follow-up.
----
I'm still in the progress of being rather unimpressed.
--
Dave Harry
Except ... that not everyone with that security update installed is seeing
the problem. That's why we're interested in more information. You may want
to open a support incident with Microsoft so they can collect more data
about your configuration.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers