Task Bar and desktop icons disappear

[Guest]

I just received my new Dell computer on 12/19/2005. Windows XP Media Center
Edition was pre-installed. I have two users setup, myself and my wife.
My problem is: No matter which user logs on first, the icons and taskbar
appear for a few seconds and then disappears. I can switch users and the
other user has everything on the desktop.
I have gone to Task Manager, for the user without icons, and tried to run
Windows explorer from the new task option. Still no icons or task bar.
Looking in the task manager "resources", it does not show explorer.exe. I
have done a Restore two times and continue to have this same problem.
Someone PLEASE help !!! This is really frustrating to have a new computer
that doesn't work properly.

 

[Rich Barry]

Have you tried going to Dell Support? Since the OS was preinstalled, they
might have some answers. You might not be the
only one that this problem has come up.

 

[Guest]

Thanks for your reply Rich. I went to Dell support the first time it
happened, the day I got the computer. The tech had me do a RESTORE back to
original configuration and it worked long enough for him to hang up the
phone. When I called back, with the case number, I was told by another tech
that this was a software problem and it would cost $298 for software support.
Needless to say, this is why I am searching help online for someone who may
know how to fix this problem without it costing an arm and a leg.

 

[Rich Barry]

Sorry, I was under the impression that Dell had good service and
support. WRONG. I could direct you to a few sites
http://xphelpandsupport.mvps.org/how_do_i_recover_my_desktop.htm

http://www.computing.net/windowsxp/wwwboard/forum/132877.html

 

[Frank Saunders, MS-MVP OE]

I just received my new Dell computer on 12/19/2005. Windows XP Media
Center
Edition was pre-installed. I have two users setup, myself and my wife.
My problem is: No matter which user logs on first, the icons and taskbar
appear for a few seconds and then disappears. I can switch users and the
other user has everything on the desktop.
I have gone to Task Manager, for the user without icons, and tried to run
Windows explorer from the new task option. Still no icons or task bar.
Looking in the task manager "resources", it does not show explorer.exe. I
have done a Restore two times and continue to have this same problem.
Someone PLEASE help !!! This is really frustrating to have a new computer
that doesn't work properly.

Restore Desktop Icons and Taskbar: Line 195 at
http://www.kellys-korner-xp.com/xp_tweaks.htm